End-User Support Specialist
Technet Pvt Ltd
Total years of experience :10 years, 8 Months
Provide remote and onsite support for internet, hardware and connectivity problems, troubleshooting network, operating system issues including modems, routers and configurations.
Providing desktop and applications support by resolving issues related to desktop, network, applications, e-mail and windows to the end users of First Gulf Bank on site and remotely and effectively closing tickets and incident management adhering to SLAs.
Provide technical Support and customer Service in a live chat environment to the end users of American telecom company Sprint, troubleshooting device, network and billing issues to score high Net Promoter Score (NPS) and positive customer satisfaction feedback.
Provide desktop and end user support by troubleshooting desktop, windows networking issues and providing applications support, maintaining operating systems functionality, resolving software related issues on call, responding to ICT queries.
Thoroughly skilled in computer science,networking, applications,operating systems,hardware,software.
