Corporate Services Administrator
Qatar Airways
Total years of experience :14 years, 1 Months
Preventive Maintenance and Troubleshooting
•Provides direct support in the day-to-day operations on network hardware, operating systems, devices (printers, projectors, laptops, PCs, tablets etc.); duties include evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems
•Coordinate with Application and Desktop support team and ensure that all issues are addressed
•Discuss and initiate assignment of system and required software to new joiners.
•Maintaining records of organization IT assets (Hardware/Software) and its assignments to users for PC, laptops, Tabs, mobile phones, IP phones, accessories etc.
•Conducting periodic checkup for anti-virus and other software installed on all computers, in order to ensure that they are updated and functioning properly and are compliant to the organization IT Policies
•Modifying and installing computer software and hardware, as well as providing required training and technical assistance to users/employees
•Maintains network infrastructure standards
•Maintain security, backup, and redundancy strategies, setting up news users, security and passwords
•Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices, at the logical level working with communication protocols
•Installation, Configuration and testing of equipment, forcing updates for defined network policies and procedures, establishing connections and firewalls
•Coordinates and/or performs additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software
•Securing Network by developing network access, monitoring, control and evaluation; maintaining documentation
•L2 Helpdesk / Technical Support, Client Management
•Providing Domain and website support as required. Troubleshooting issues and providing Level 2 support related to:
•Domains - registration criterion, renewals and transfers, redirection, name servers
•Assigning IP address, adding the routes and Monitoring Tools
•Email issues on client side
•Ensure all Client project progress is captured, recorded and updated on time
•Integral part to supporting Manager with valuable inputs for development of various IT projects related service delivery
•Provide End User Support for Desktop/Laptop users. Interact with users via live chat, ticket system, phones and assist them with website / issues.
•Managing mail queue and mailboxes
courses: Intermediate Excel