Project Director
Punjab Information Technology Board
Total years of experience :21 years, 2 Months
Revamping of DHQ & THQ Hospitals (HIMS) in Punjab.
Hired and managed consultants, contractors and sub-contractors to complete project tasks.
Set HIMS project timelines and kept teams on task to complete milestones according to schedule.
Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
Developed effective business plans to align strategic decisions with long-term objectives.
Increased operational efficiency by leading staff development and business planning.
Worked with support teams to resolve issues with product, service or accounting areas.
Implemented HIMS program and used Project management to promote memorable, consistent and positive guest experiences.
Directed HIMS operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Evaluated RFP responses and set up favorable pricing.
Monitored service quality to support customer needs and promote loyalty.
Supervised and provided direction for six technical direct reports regarding network activities.
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Analyzed departmental documents for appropriate distribution and filing.
Assisted various business groups with document organization and dissemination during acquisitions.
Supported Senior IT Manager with daily operational functions.
Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding.
Researched and updated all required materials needed for Information Technology Department
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Responsible for creative design for prominent IT Projects.
Collaborated with customers concerning data exchange and technology integration.
Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Recommended and installed upgrades and helped businesses to plan for technology to match growth.
Coordinated the establishment of local area and wide area network to provide infrastructure for new applications and communication between sites.
Optimized BI reporting capabilities for a secure server environment.
Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Supported store opening by setting up office space, equipment and POS systems.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Interacted with customers to determine needs and offer product or service solutions.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Developed new process for employee evaluation which resulted in marked performance improvements.
Assisted various business groups with document organization and dissemination during acquisitions.
Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests.
Performed initial client assessment and analysis to begin research process.
Validated schematic designs working alongside hardware engineers.
Researched and updated all required materials needed for firm and partners.
Specialization in TELECOM Engineering