Imran Mapari

• Leading & Mentoring Avaya UC team
• Engagement with Sales Team to identify Enterprise, Government and Commercial opportunities.
• Support Implementation and Support Services for Clients across Kuwait.
• Engages strategically with client around identified or identifiable business problems to be solved and setting up Demo to win Projects
• Architects solutions to business needs/problems in a business context
• Client interaction and project closure
• Hands On Experience in Designing, Implementation & Support for Avaya UC Solutions including Avaya System Platform, MES, Session Manager, Communication Manager, Session Border Controller, Avaya Aura Conferencing, Mobility Solution, CMS, Avaya Aura Messaging, Call Centre Elite.
• Implementation of SIP endpoints - Flare, Avaya OneX solution and third party SIP application for Mobile devices.

• Leading & Mentoring team, Project Planning/Management & Task allocation. Leading a team of 35+ engineers on different projects of Network (LAN & WAN), SAN, IPT/UC support, Preventive Maintenance support and Service desk.
• Coordinating, prioritizing, estimating, tracking progress, reporting status and managing requirements.
• Working in tight deadlines to achieve balance between requirements, deadlines, team management and motivation.
• Reporting and co-coordinating between multiple team groups, technical leads and architects to achieve a common objective.
• Good understanding of processes and ensuring compliance as per company standards / targets
• Operating in a dynamic, complex, matrix organization, working across multiple global teams.
• Performs project scoping, Planning, organizing, administering, reviewing, and evaluating the quality of work delivered by Engineering, QA & Ops team

• Managing the Projects assign by the line manager and ensuring closure in the defined time frame.
• Installation and configuration of different Avaya solutions for various verticals and ensuring high availability for mission critical application.
• Installation AVAYA audix system, SIP server, AES server and configuring the system as per the solution plan and according to the need of the client.
• Integration of Avaya PBX with other vendor PBX on Q-Sig, IP trunks, etc.
• Migration of Avaya Definity system to new S8XXX servers and Gateways without affecting the existing infrastructure.
• Insuring availability of the system by different redundancy techniques that Avaya provides.
• Installation of Extreme data switches and configuration for different application on the LAN.
• Installation of IP Trade trading solution and configuration of the application and the Turrets as per the trader’s requirement. IP trade a partner of Avaya is a Belgium based company which provides Trading floor solution. I am the only Engineer in India who has installed the IP Trade trading solution. We have installed IP Trade solution at Reliance Capital, India Infoline and Quant Capital.
• Some Prestigious projects which have completed are Blue dart. Edelweiss, Mccafee, Reliance, Essar, etc and also a project in ONGC, Uran plant a government organization which required a lot of testing and inspection of the product.

• Designing and Implementation of converged Data, Voice & Video solutions for clients on IP Backbone. The most prestigious customers include BBC London, Regus Business Centre, IATA, Dow Corning International call centre of D-link etc.
• Presales support and support for Sales team in technical discussion and setting up Demo’s.
• Installation of MITEL IP PBX, IP Phones, Modules, etc and configuration of system as per client needs. E TECH solution is the only partner for MITEL system in the country.
• Configuring PBX and phones for SIP to work in a multi vendor environment.
• Implementing LAN, WAN and configuring of Data Switches and Routers for customers and providing network solutions as per their business requirement.
• Monitoring and maintaining network parameters like packet loss, latency, bandwidth etc.
• Monitoring of customer’s link using MRTG and Making necessary network changes in case of necessities.
• Configuring VOIP trunks and connecting distant PBX on IP.
• Installation of different Contact Centre tools for Live monitoring of agent activity, generating reports for analysis, monitoring queue status, etc.
• Installation of Call Recorder / Voice logger of Callrex and ASC and configuration as per client needs.