Asst. Manager - Operations and Marketing
PARAG MILK FOODS LTD
Total years of experience :19 years, 11 Months
Parag Milk Foods Ltd Asst. Manager- Operations and Marketing.
December 2012 till date
Job profile: As Asst. Manager Operations and Marketing, I am currently responsible for Co-ordination between Sales and Marketing operations,
Guiding and strategizing and formulating business plans for new vertical of Parag Milk Foods Ltd within the portfolio of food business in India
Operational
1. Respond to Market Requirement
2. DSR reporting of Field Sales- every day.
3. Update Weekly Roaster and Route Planning.
4. Planning of Area Mapping for Sales Boost
5. Preparing Targets and Introducing Schemes at
Distributor/Retail and Consumer level
6. Conducting meetings with Field Force for
Achievement Details and Forward Planning
7. Calculate Ideal COGS for Every month.
8. Adherence to service standards.
9. Conduct surprise operations audits to check
adherence to operations standards
10. Continuos Survey Implementation for Market
Check.
11. Guidance and Team Training to Team.
Finance
1. Prepare petty cash statement and submit to
regional finance - weekly.
2. Reimburse Float cash to the stores - weekly.
3. Conduct cash audits.and O/s Reports
4. Prepare and deliver weekly pouch to regional
office.
5. Prepare and deliver Month end pouch.
6. Validate MIS figures.
SCM
1. Keep a Tab with the Production Unit
2. Keep check on Logistic and Transport
3. Report to Senior Management for MARKET
Competition
4. Conduct Month end inventory for Route Planning
and Expenses.
Liasons
1. Meet the landlords of the various area properties
for Exclusive Parlour Opening
2. Meet the manager of the various key account and
business partners for Merger
3. Meet the local vendors for Market Rates
4. Liaison with the local authorities / civic bodies.
5. Check legal compliance file and inform the legal
team accordingly.
Jumbo King Foods Pvt Ltd Area Manager - Operations.
September 2011 to October 2012.
Role Responsible for Co-ordination and Streamlining of Stores, Guiding Team for Sales Growth and strategizing and formulating business plans for new vertical of Jumbo King Food Pvt. Ltd within the portfolio of food business in India.
Operational
1. Respond to Daily Requirement at Store Level
2. DSR reporting of Field Sales- every day.
3. Update Weekly Roaster and Sale Growth Planning.
4. Planning of New Offer and Outlet Hygiene for
Sales Boost
5. Preparing Targets and Introducing Schemes at
Store and Consumer level
6. Conducting meetings with Field Force for
Achievement Details and Forward Planning
7. Calculate Ideal COGS for Every month.
8. Adherence to service standards.
9. Conduct surprise operations audits to check
adherence to operations standards
10. Continuos Survey Implementation for Market
Check.
11. Guidance and Team Training to Team.
Finance
1. Prepare petty cash statement and submit to
regional finance - weekly.
2. Reimburse Float cash to the stores - weekly.
3. Conduct cash audits.and O/s Reports
4. Prepare and deliver weekly pouch to regional
office.
5. Prepare and deliver Month end pouch.
6. Validate MIS figures.
SCM
1. Keep a Tab with the Store Stock and Reuiremnt.
2. Keep check on Logistic and Transport
3. Report to Senior Management for MARKET
Competition
4. Conduct Month end inventory for Route Planning
and Expenses.
5. Stock Intake, Consumption, Damage, Short Recieve
inventory reports on Weekly basis to SCM.
Amalgamated Bean Coffee Trading Co.ltd Sr. Area Supervisor-Operations, Coffee Business
(Xpress Division) April 2003 to August 2011
Job profile: As Sr.Area Supervisor for Coffee Day Xpress I was responsible for expansion and overall profitability of the coffee business of the Xpress Division handling operations in Mumbai, Gujarat and Pune.
Growth Path in Coffee Day Xpress
Feb 2010 to Aug. 2011 Sr. Area Supervisor - Operations.
Operations Management
☑ Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
☑ Assessing customer feedback, evaluating the improvement areas & providing critical inputs.
☑ Enlightening awareness about process through training sessions and discussions with the process teams.
☑ Advocating process compliance via regular review meetings.
☑ Generating weekly & daily reports on various process parameters.
☑ Liaising with various departments within the organization to gain support /resolve issues.
Customer Relationship Management
☑ Managing customer centric operations & ensuring internal as well as external customer satisfaction by achieving delivery & service quality norms within the organisation.
☑ Attending to clients concerns & complaints and undertaking steps for effectively resolving them.
☑ Maintaining cordial relations with customers to sustain the profitability of the Outlets.
Team Management
☑ Imparting training to Bean Buddies for enhancing their operational efficiencies.
☑ Mentoring, training & leading to team members and Bean Buddies.
☑ Creating and sustaining a dynamic environment that fosters development and motivates high performance amongst team members.
PROFESSIONAL ACHEIVEMENTS
• Conducted ODC in IPL 2 with a Whopping profit of 65% of the total sale in 2008.
Jan.2009 to Feb. 2010 Promoted as an Acting Manager.
Oct. 2007 to Jan.2009 Senior Staff Council Representative - Executive
• Appreciation for the outstanding performance in 2008/2009 for conducting ODC in IIM-Ahmedabad, Travel and Tourism Fair and Exhibitions.
• Appreciation from President for running the business & serving guest during the crises of 26/11 C.S.T Firing.
• Awarded promotion as Acting manager for Best sales achiever for continuous six Months.
• Appreciation from President for installing 34 stores and running it successfully in Railways in 2006/2007 and 2007/2008
March 2006 to Oct. 2007 Staff Council Representative - Supervisor
Oct 2005 to March 2006 Customer Assistant - Facility Management
April 2003 to Oct. 2005 Bean Buddy
☑ CNC programming in 2002 from Govt. Polytechnic, Bandra) ☑ MSCIT