عمران سيد

• Provided front-end and back-end support for school ERP systems with multiple integrated
modules such as Student Management, Finance, HR, and more.
• Investigated and resolved system errors, bugs, and performance issues in collaboration
with senior technical teams.
User Assistance and Training
• Supported end-users by resolving technical queries and providing step-by-step guidance
for ERP functionalities and processes.
• Conducted user training sessions and created support documentation to enhance system
usage and self-service troubleshooting.
Data Management and Reporting
• Assisted with data management tasks, ensuring accurate entry, maintenance, and
extraction of critical information from the ERP system.
• Generated custom reports for various departments based on user requests using ERP
reporting tools.
System Integration and Module Coordination
• Coordinated between different ERP modules to ensure smooth data flow and integration,
addressing issues arising from module interaction.
• Ensured the proper functioning of ERP modules by running tests and identifying
inconsistencies.
Collaboration and Communication
• Collaborated with cross-functional teams, including IT and administrative departments, to
ensure timely resolution of issues and ERP updates.
• Communicated with users to collect feedback on ERP functionality, assisting in system
improvements and updates.
Incident Tracking and Documentation
• Maintained a detailed log of incidents, troubleshooting steps, and resolutions for
knowledge sharing and process improvement.

• Installation and Administering of Microsoft Server 2008

• Designed and Maintained Local Area Network with the connectivity

• Maintaining various peripheral devices like printers, scanners, CD-writers, ZIP drives, T&A machine.
• Administration of ERP application.

• Coordinating with vendors and technicians for Hardware/Software related issues

• Cabling & crimping for systems, hubs, switches & routers

• Installation & configuration of LAN.

• Scheduling virus scan to ensure the systems are virus free.

• Trouble shooting & maintenance of PCs along with installation of Operating Systems for client machines like Windows XP, Windows 7, Windows 8.

• Perform and coordinate fiber optic cable installations.

• Monitoring the network performance regularly to improve performance and functionality.

• Assists in maintaining the network and system documentation including hardware/software configurations, support logs and other related technical information.

• Train staff about potential use of existing Technology.

• Troubleshoot the issues via Email, phone, remotely or in-person. Trouble like Windows Monitoring network Incident
• Assists in maintaining the network and system documentation including hardware/software
configurations, support logs and other related technical information.
• Train staff about potential use of existing Technology.

● Maintain network performance by performing network monitoring, analysis and performance tuning.

● Troubleshooting network issues.

● Provide technical support to users, administer day-to-day operation of networks and servers.

● Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

● Assisting in enterprise network administration (routers, switches, and firewalls), configuration, and implementation.

● Assisting configuration of Routers, to include IP addressing, routing and Access Control Lists.
● Purchase of necessary hardware that is both adequate for the purposes and within company specifications.