CSO
ZONG CMPak LTD
مجموع سنوات الخبرة :4 years, 0 أشهر
* Up sell company products to generate revenue
* Effectively manage large amounts of incoming calls
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/team sales targets and call handling quotas
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Take the extra mile to engage customers
*Referring issues to senior HR staff
*Conducting inductions of new staff
*Conduct training program
*Maintain an up to date and accurate staff records and filing system
*Support of departmental representatives in HR questions
*Introduction of new staff into their work environment
*Maintaining a healthy communication system towards the employees
*Shadowing other HR professionals in the department
* Working with other employees so that various issues can be discussed and solutions can be found out.
* Giving information related to any particular issue to the higher officials if it is an unmanageable one
* Help the different departments to conduct the process of recruitment easily by collaborating with advertisers and consulting agencies.
* Conducting the interview process smoothly and with maximum effectiveness