IT Program Manager
National Water Company
Total years of experience :21 years, 8 Months
• The creation and application of project management guidelines, procedures, and techniques.
• Establishing a center of excellence for project management within the organization by creating templates and applying methods.
• Make sure that projects are consistently delivered on time, on budget, and with the required degree of quality.
• Determine project needs, objectives, and deliverables in close collaboration with stakeholders.
• Give senior management regular briefings on the project's status.
• Report to top management after analyzing project performance data to find areas for improvement.
• Create plans to streamline the project delivery process.
Technical gap analysis
ITSM
Project Management (strategy)
IT Governance
• SAP Implementation, designed solution for Retail software integration with SAP.
• Strategic goals for IT department were designed for next 3 years. IT polices were developed and implemented for backup, Email, System Security, Purchase etc.
• Implementation of business intelligence application for Retail (Business Intelligence)
• Lead teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Lead up gradation of Retail-pro (Retail ERP) form version 8.6 to 9. This was blend of technical and business management activities. System was put live within expected timeline
• Defined processes and tools best suited to each project. Detailed project road maps, plans, schedules and work breakdown structures.
• Supply chain, E-com and ordering processes were re-designed to streamline Retail operations, which resulted in minimizing buying -financial gap.
• IT inventory and help-desk management systems were deployed successfully.
• For Manufacturing Apparel business, thorough analysis was conducted and documented as preliminary effort to select and deploy ERP for this unit of the Company.
• Reporting mechanism was re-designed to fill requirement-IT services gap.
• E-Commerce, OMNI Integration with stock update at 15 minutes interval across various locations.
Job Roles
• Managing multiple projects at a time with strong coordination with stakeholders and the project teams to ensure on time delivery of quality assured product.
• To participate management meetings to present the functional performance of our department.
• To analyze the requirement into technical document followed by project planning and scheduling for both client and project team.
• To prepare Projects progress reports for THE management.
• Define research questions, scope of work, user training and quality assurance procedures as required.
• To Develop contingency and disaster recovery plans, Evaluate and recommend hardware, software and third-party solutions
Achievements
• Designed, developed and implemented the complete web based ERP System including modules for Store, Supply Chain, Fabric Process, Sales, HR and Time Keeping.
• Designed IT process documentation and got it implemented across organization which includes Email Policy, System Policy, Network Policy, Anti-virus Policy and Change Management.
• Designed, devolved and Implemented Helpdesk and Change Management System across all of the Business Units of organization.
• Started Open source Project in the organization with the vision, Organization will rely only on Open Source Technology. 1st Phase out of three has been completed
Job Roles/ Achievements
• Emerge /re-define role of IT in retail sector.
• Heading team of developers through the migration and integration of intranet applications on open source platform.
• Setup business process for E-commerce application. Complete SOPS are designed to setup ecommerce for the group of companies.
• Conducted research for the android application requirements, and designed Architecture for the Android apps.
• Full Stack development of web based module to build on top of existing ERP, thus enhancing flow of information.
• Development and review of the design for new in house development.
• Imports Business Process re-engineering.
• Conduct feasibility studies, collect business requirements, analyze business data.
• As400 System support for business users.
• Training of key users.
• Business process improvement project in business area of responsibility to add value.
• Business process analysis and re-engineering of the Imports process for the group Of Companies.
• Analyzed, developed and successfully deployed Imports System for the group of the Companies. (PHP/DB2).
• Developed and deployed Helpdesk System for Group. It was successfully implemented across Jeddah, Madinah and Makkah region.
• Designed and developed web based MIS for top management.
• Developed and deployed Imports System for Jumairah Marketing
Job Roles
• ERP Administration.
• Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction
• Conduct feasibility studies, collect business requirements, analyze business data.
• Interact with Software vendors and make plan for software deployment.
• Overseeing the implementation of a new system.
• Manage tech team to provide first level support across network of Nirala Group.
• Providing training to users of a new system.
• Liaising extensively with external or internal clients.
• Keeping up to date with technical as well as industry sector developments.
Achievements.
• Implementation of ERP system for the organization.
• Responsible for maintaining & developing the entire reporting structure along with the administration of various modules of Company’s ERP
• Designed and developed Web based MIS.
• Deployment of various modules of the ERP i.e. Store, Supply, Production.
• Sms server was configured and integrated with ERP.
• Lead team of students from LUMS and accomplish development of HR System for Anmol Company.
• Development of HR system for Nirala Dairy.
Job Roles
• Network management
• Requirement analysis and development.
• User training.
Achievements
• Designed and developed web based Milk Management System (ASP/SQL Server).
• Developed MIS system of the Company.
• Designed and deployed network security.
Other Projects:
• Worked as deployment and technical consultant for successful deployment of the ERP software for Stylo Shoes Lahore.
• Successful deployment of POS-Supply module for Nike Multan.
• Development of Web Based reporting System for Stylo Shoes.
Gold Medalist
3.91
3.79