iT Engineer
Al Tamimi and Company
مجموع سنوات الخبرة :15 years, 11 أشهر
Project: Expo 2020 Wireless Technical Operations
• Administered and managed 450 Cisco Access points (2802i) with 2+2 active/standby Cisco WLCs (8540), 55 cisco 9300L switches across 40 international pavilions and configured new access points and switches
• Supervised and Mentored team for reported wireless P1/P2 issues
• 24/7 wireless Network monitoring operations and Troubleshoot wireless related
issues meeting SLAs
• Worked with various Etisalat/Expo teams for Wi-Fi problem solving and
provided RCA for reported faults also with cisco TAC recommendations
• Worked with Ekahau, ITSM, Wireless KPIs monitoring/Reports analyzing and
recommending.
• Backup of WLC configurations and inventories for recovery
• Monitor Client traffic and identify network congestions, performance, coverage
holes and report to management with recommendations
• Manage and maintain the network monitoring systems
• Incident handling, service monitoring and graphing
• Network element configuration backup and health check of network
• Create and maintain technical documentation of processes and procedures for
technical operations
• Proficient in building professional client relationships
Infrastructure Planning and Management
• Regional In-charge (UAE and India) of IT consultation, IT procurement, Strategic planning, Corporate IT Infrastructure expansion, Vendor management, IT policies and Annual budgeting
• Collaborated with stakeholders in decision making for business growth
• Implemented and managed software/ latest technologies in the organization to ensure up to date on technology
• Documented all IT infrastructure implementation activities for QMS and Audits
• Manage policies and guidelines for Backup & Restoration including DRS (Disaster Recovery System)
Project Management and support
• Provided Global corporate IT support, part of Information Management (IM) Global Team, ICT integration project team and Project Phoenix transformation - utilizing Scrum methodology
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies
• Managed Network operations, Server/client operating systems/ Application Management, Data backup, regular maintenance programs, etc. for the purpose of ensuring efficient operations
• Implemented and administered Windows Servers 2016 R2- Active Directory, DNS, DHCP, OUs, RAID, Security Groups, GPOs, IIS, Office 365 migration, Microsoft Dynamics 365, MS SQL, VMware, Hyper-V, Microsoft SCCM, Patch management, Print/DFS Server, Disaster recovery and server clustering for high availability
• Timely Servers and Antivirus security patch updates using WSUS
• Implemented new LAN/ WAN Architecture, Cisco ISR Router, Unity Express, VPN, Switches, Access points, Fiber backbone, Zabbix Monitoring tool, Hikvision NVR, Biometric Access Control & attendance system
• Administered Marine applications like Navision, TLink, TVPN, open VPN and WCMS
• Mentored peers and held Internal Team meetings to identify loopholes for support service quality improvement
Team Leadership and Project Management
• Lead and Trained IT team/ end users (primarily within the technology area) for the purpose of ensuring their ability to use new/ existing operating systems and application software in a most efficient manner.
• Executed an extensive financial analysis of the IT budget identifying savings opportunities
• Contemplating the company's strategic objectives, priorities and commitments for the year
• Responsible for Service delivery, Internal Auditing, IT policies and procedures. Maintain quality service by establishing and enforcing organization standards.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
• Attends to escalated incidents, complaints and/or accidents for the purpose of resolving or recommending a resolution to the situation relating to IT issues
• Procured best possible solutions to setup Datacenter and received appreciation for development of IT policies, SLA that vendors adhere to and monitored based on KPI
• Manage policies and guidelines for Backup & Restoration including DRS (Disaster Recovery System)
• Effective project management by training and capacity building of the IT team
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies
• Vendor management for IT infrastructure enhancement along with handling BOQ, RFP, P.O, etc.
Datacenter and Infrastructure operations
• Setup and Managed ERP (Dealer/Warehouse Management) servers/systems
• Implemented Windows Servers, Exchange servers, IBM Dominos, Notes, Cisco Access switches etc.,
• Setup and configured Arecont Vision IP Cameras with Exaq vision NVR, AVAYA IP Telephony
• Configured and administered CISCO Routers, Cisco Core Distribution Access switches, VLAN, Barracuda email spam filter, Symantec AV Server, Fortinet UTM Firewall, SSL VPN and 30KVA UPS
• Monitored bandwidth utilization, network intrusion and implemented AV Tech Room Alert system
IT Infrastructure upgrade
• Cost effective Network architectural design and implementation to centralize Servers, VPN, IP telephony, Internet, PRI lines, etc., across multiple branch offices.
• Datacenter design upgrade with HP cabins, angular PPs, LAN architecture, Wireless optimization, Cisco/Linksys Switches, Dell/HP servers, Checkpoint hardware, etc.,
• MS windows Server 2003/2008 R2 migration using ADMT tool
• Exchange Server 2007/2010/2013 Roles deployment, configuration and Outlook 2007/2013 PST.
• Managed IT support team
Security & Telephony Systems
• Installed, Configured Checkpoint VPN Client, Implemented HIK Vision IP Cameras with NVR setup, Matrix Biometrics Access Control system with Times Attendance software
• Implemented and troubleshot CISCO, Grand stream SIP based IP Phones with 3CX IPPBX.
• Managed successful Cross bridging between Analogue EPABX and IP PBX, patch upgrade of Alcatel EPABX with 200 ext. creation, dial rules, mailbox options, backup of database
• Worked with External Network penetration testing team and safe guarded data from hackers.
Remote Support & IT Administration
• On-site support for US team on any technical configurations such as new ISP gateway in VPN server, IPPBX, exchange server migration, mailbox migration, Troubleshoot etc.
• Performed Servers upgrades, UPS, Backup System maintenance and performance tuning
• Maintained QMS documentation on all tasks for audit and assisted with CMMI L3
• Performed troubleshooting on issues with Eclipse, Soup UI index, Java variable path etc.,
• Managed CISCO POE Switches, Aerohive access points, Network Printers (MFP), MS Visual Source Safe 6, SVN Server, Tortoise SVN client, Symantec backup exec, Netgear NAS box, Symantec NetBackup 6.5 with HP tape autoloader and DRUVA client backup
• B.E.-Electronics and Communication, Anna University, Chennai.