Imteyaz ullah

Manage and support Windows Servers such as Domain Controller, File Server, and Print Server to ensure system availability and performance.
Handle virtualization infrastructure using VMware ESXi and manage multiple virtual machines through vCenter Server.
Administered Windows Server services including Active Directory, DNS, DHCP, WDS, and WSUS.
Configured and maintained Windows Deployment Services (WDS) for OS deployment.
Administered WSUS for Windows updates, patch approvals, and compliance monitoring.
Managed AD users, groups, OUs, GPOs, and domain-joined computers.
Deployed operating systems, software, and patches using SCCM.
Managed endpoint security using Sophos and Kaspersky Antivirus.
Administered Veeam Backup & Replication, including backup monitoring and restore operations.
Customizations of Microsoft Dynamics CRM, Creating Entity, Creating Business workflow.
Creating Entity Field and customize form and main view.
User security permission as per department with Entity role based.
Configured and supported Cisco switches (VLANs, ports, basic troubleshooting).
Managed Microsoft Office 365 Admin Portal, including user creation and mailbox provisioning.
Assigned O365 licenses and supported Exchange Online email services.
Provide L2/L3 IT infrastructure support, resolving servers, virtualization, and network-related incidents within SLA.
Maintained system documentation and followed IT security and change management best practices
Working at CRM Ticketing Entity to manage IT request and daily IT operation issues.
Coordinate with vendors and service providers for server, network, and security-related support and escalations.
Maintain accurate documentation for servers, virtualization, backup processes, and network configurations.

Manage Domain environment of 1500+ nodes on windows server, XP, windows 8, windows 10.
Worked on (BMC Remedy Tool) used for viewing, resolving the IT ticket.
Installation & Configuration of Servers (AD, DHCP, DNS, File server, Printer Server).
Assigning permission on User’s Account and Computers Account as per Access Matrix List.
Provide Remote support to on-site engineers and end users/customers during installation.
Installation and Configuration of Outlook 2013, 2019 and Office 365.
Manage Active directory and creates users account as per NURF (New User Request form).
Managing and monitoring Antivirus Kaspersky Security Center 10 to deploy its agent on client PC.
Conduct & demonstrate IT training for new users.
Resolves day-to-day computer & network problems and maintain the SAL defined.
All kinds of software configurations like, Oracle, smart view, Hyperion, QTP server, SQL Developer and management, Express, Discoverer, Eclipse, Enterprise Architect7, 10 license version, I-graphics, Silverlight, SAP client, IBM I Series, Hummingbrid9, Cisco web-x, Citrix web plugin, CutePDF writer.
Perform QPM (Quarterly Preventive Maintenance) on down-time by sending notification mail one week prior.
Troubleshooting day to day user’s problem.

Worked on REMEDY Tool (BMC Remedy) used for viewing, resolving the request
which is generated by users in the same tools.
Installation and configuration of Active Directory, DNS, DHCP, and Server 2008 & 2012.
Assigning permission on User’s Account and Computers Account as per Access Matrix List.
Installation and Configuration of Outlook 2007, 2010 and 2013.
Handling projects for CCTV (Wireless, IP and Analog) & Security Systems.
Give Technical support to the clients telephonic or through Team viewer and through
Ammyy Admin and also visit the customer sites to resolve the problems.
CCTV, DVR & NVR installation and Configuration.
Server 2008 & 2012 R2 Installation and configuration.
Repairing corrupt user mails in MS Outlook with tools like scanPST etc.
Installation of New PCs and Connecting & Configuring for Use on LAN.
Assembling, upgradation and installation of desktop. (HP, Dell, IBM, Lenovo and Toshiba).
Configure thin client machine and troubleshooting its issue.
Troubleshooting of domain and workgroup systems connectivity problem.