Osama Elgakhlab

• Provide technical support and troubleshooting for network infrastructure in the KSA region.
• Configure and maintain routers, switches, firewalls, and other network devices.
• Monitor network performance and address connectivity issues.
• Assist in network design, implementation, and optimization projects.
• Collaborate with vendors and service providers for network upgrades and maintenance.
• Document network configurations, diagrams, and procedures.
• Conduct regular security assessments and implement network security measures.
• Participate in incident response and resolution efforts.
• Provide training and guidance to end-users on network technologies.
• Stay informed about industry trends and best practices in networking.
• Maintain and monitor servers, network devices, and related systems.
• Assist with the installation, configuration, and maintenance of hardware and software.
• Respond to IT incidents and service requests within defined SLAs.
• Collaborate with global IT teams to resolve complex issues
• Document support activities, resolutions, and system configurations
• Ensure compliance with IT policies, standards, and security requirements

• Designed and implemented wired and wireless network infrastructure based on business
requirements.
• Configured network devices including switches, routers, access points, and firewalls.
• Monitored network performance and analyzed traffic to ensure stability and efficiency.
• Applied network security policies and configured VLANs, QoS, and ACLs.
• Conducted regular network assessments and performance optimizations.
• Provided technical support for network-related issues across departments.
• Managed wireless systems including coverage planning, encryption settings, and security
protocols.
• Documented network designs, configurations, and operational procedures.
• Coordinated with service providers to resolve connectivity issues and upgrade
infrastructure.
• Executed network upgrade and expansion projects to align with business growth.
• Utilized network analysis tools such as Wireshark, SolarWinds, and Cisco Prime.
• Analyzed network infrastructure requirements and recommended optimal technical
solutions.
• Designed and implemented efficient and secure IP addressing schemes.
• Managed network access control systems (NAC) and RADIUS authentication servers.
• Configured and maintained VPN connections for secure remote access and branch
interconnectivity.
• Participated in Business Continuity Planning (BCP) and disaster recovery strategies.
• Monitored network capacity and usage trends to forecast expansion needs.
• Ensured network compatibility with servers, storage, and enterprise applications.
• Upgraded firmware and maintained compliance with networking standards and policies.
• Trained junior IT staff and end-users on networking best practices and usage guidelines.

• Designed and implemented wired and wireless network infrastructure based on business
requirements.
• Configured network devices including switches, routers, access points, and firewalls.
• Monitored network performance and analyzed traffic to ensure stability and efficiency.
• Applied network security policies and configured VLANs, QoS, and ACLs.
• Conducted regular network assessments and performance optimizations.
• Provided technical support for network-related issues across departments.
• Managed wireless systems including coverage planning, encryption settings, and security
protocols.
• Documented network designs, configurations, and operational procedures.
• Coordinated with service providers to resolve connectivity issues and upgrade
infrastructure.
• Executed network upgrade and expansion projects to align with business growth.
• Utilized network analysis tools such as Wireshark, SolarWinds, and Cisco Prime.
• Analyzed network infrastructure requirements and recommended optimal technical
solutions.
• Designed and implemented efficient and secure IP addressing schemes.
• Managed network access control systems (NAC) and RADIUS authentication servers.
• Configured and maintained VPN connections for secure remote access and branch
interconnectivity.
• Participated in Business Continuity Planning (BCP) and disaster recovery strategies.
• Monitored network capacity and usage trends to forecast expansion needs.
• Ensured network compatibility with servers, storage, and enterprise applications.
• Upgraded firmware and maintained compliance with networking standards and policies.
• Trained junior IT staff and end-users on networking best practices and usage guidelines.

• Provided technical support to end-users by troubleshooting hardware, software, printer, and
network-related issues.
• Installed and maintained desktops, laptops, and peripheral devices; performed OS and
software installations.
• Managed user accounts through Microsoft Active Directory and Microsoft 365 platforms.
• Monitored network performance, diagnosed connectivity issues, and coordinated with
service providers for resolution.
• Configured and maintained wired and wireless networks to ensure stable connectivity.
• Performed regular data backups and recovery operations to ensure data integrity.
• Installed, updated, and managed antivirus and endpoint protection tools.
• Logged and tracked support requests using Help Desk/Ticketing systems.
• Installed and networked printers, scanners, and fax machines.
• Delivered remote support using tools such as AnyDesk and TeamViewer.
• Trained staff on proper use of hardware, software, and IT procedures.
• Documented common technical issues and developed standard operating procedures
(SOPs).
• Provided technical support to end-users by troubleshooting hardware, software, printer, and
network-related issues.
• Installed and maintained desktops, laptops, and peripheral devices; performed OS and
software installations.
• Managed user accounts through Microsoft Active Directory and Microsoft 365 platforms.
• Monitored network performance, diagnosed connectivity issues, and coordinated with
service providers for resolution.
• Configured and maintained wired and wireless networks to ensure stable connectivity.
• Performed regular data backups and recovery operations to ensure data integrity.
• Installed, updated, and managed antivirus and endpoint protection tools.
• Installed and networked printers, scanners, and fax machines.