PRACTICE MANAGER – MICROSOFT
Emitac Enterprise Solutions
Total years of experience :25 years, 1 Months
• Managing a team of ( Dubai, Abu Dhabi), LSS, SAM and Operations, Delivering and achieving the target of Microsoft and the company with the required margin percentage.
• Engaging with Microsoft and the Clients to successfully close the deals of multimillion dollar.
• As an Advisor / Architect for building the right solution to the client to reduce the cost and optimal use of the procured products.
• Developing and implementing the IT strategy to support the operational needs of the Company in line with the vision, mission and strategy
• Building new business on the new product, solutions with strategy and innovation.
• Driving the project management eco system of the Company through approvals, coordination and controlling all projects related selection, acquisition, development and installation of Major IT technology projects and information systems.
• Leading and Mentoring the consultants in the practice, reviewing deliverables and artifacts
• Technology Recommendations. Developing and maintaining corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
• Building Proposals, Responding to RFPS, Providing Value adds etc.
• Managing the complete set of Microsoft tools like Explore, E-Agreements, MPSA, CSP, VVR, MPN etc.
• Providing SAM consultancy, Analyzing inventory reports, Gap Analysis to be compliant.
• Managing Azure and Office 365 usage.
• Supporting the Sales team to manage existing clients and bring in new customers with the portfolio.
• Managing the Microsoft and Client relationship
• Profound knowledge of all the Microsoft Licensing programs ( Enterprise agreements, CSP, MPSA, OVA, OVS, School agreement, EES etc.)
• Building Licensing BOQ’s with all different combinations, integrations etc.
• Managing the incentives, Rebates, promotions from Microsoft to achieve all the qualified.
• Managing the operations of License Activation, delivery, Invoicing, call logging etc.
• Preparing proposals and being a point as a solution architect involving hardware team and the networking team.
• Acting as a central point between Service delivery and sales for a smooth and successful solution delivery.
• Designing the solutions with right product mix for the required infrastructure solution.
• Communicating with principle vendors for technology refresh and new technology introduction, Having Sessions like MTC for End Customers as hands on experience about the solutions.
• Bringing in new product portfolio with the organization along with trend and competition
• Designing, the Private Cloud Solution for Hosting Environment utilizing Windows Server 2012, Hyper V 3.0, System Center 2012 SP1 Solutions, Exchange 2013 Hosting environment
• Designing Operating System Deployment Project (Windows 7 / 8 ) using SCCM
• Designing monitoring Solutions for Windows Systems.
• Designing Windows AD up-gradation / Migration from Windows Server 2008 to Windows Server 2012
• Exchange 2013 Migration Project from Exchange 2007 / 2010
• Designing Unified communication solutions using Lync for IM / Presence, A/V Conferencing and Enterprise Voice with gateways in place.
• Designing cloud Solutions for office 365.
• Designing Backup and archiving Solutions.
• Designing high availability Solutions.
• Designing Disaster recovery Solutions.
• Customer Facing.
• Vendor and Distributor engagement.
• Domain Migration
• Exchange Migration
• Microsoft Hyper V Cluster
• System Center
• Lync
• IT Consultancy
• VMware Server virtualization
• Symantec Backup Exec
• Symantec Netbackup
• Symantec Enterprise Vault.
• Symantec End Point protection
• Project Management
• Operations Management
• IT Infrastructure management
• Team Building
• System Analysis
• Capacity Planning
• Responsible for keeping the Datacenter up and running 24 x 7 with over 50 plus servers
• Administering and managing Active Directory, Exchange, File Servers, Antispam, Antivirus Servers, Backup data and different third-party applications.
• Responsible for Migrating AD from Windows 2000 to 2003, Exchange 5.5 to Exchange 2003 for head office and for all branch offices ( over 10 sites ).
• Managing a help desk team of around 5 members and handling any escalations.
• Coordinating with the SAP / Unix team for any integrations with Windows and components related to Microsoft.
• Setting up New servers, Rack and Blade ( hardware ) for Head office & branch offices whenever a new requirement comes up
• Managing the DHCP, DNS, FTP, File and Print Server, Terminal Server. IIS and Group Policy
• Monitoring the servers within the Data Centre and taking regular backups of critical data, System state and exchange database
• Designing, resource planning, testing and Piloting the Microsoft exchange Servers
Migrating from windows NT.40 and Exchange 5.5 to windows 2000 / 2003 and exchange 2003
• Installing, Configuring and Administrating the Fax server with Exchange 2003
• Doing the Benchmarking for the New technology with different vendor
Installing,
• Configuring the CITRIX Server and Publishing the Applications
• Setting up the Server hardware with dat drives, raid controllers etc
• Training the Tech support team for handling the New technology
• Installing HP SAN storage with Backup Library, and the HP EVA storage
• Installing, Configuring and Maintaining the Watch Guard Firewall
• Installing, Configuring and Maintaining the Bluecoat Proxy and VPN Concentrator
• Monitoring the 39 Location’s (all over the Gulf) system activities through Remote monitoring tool
Providing Technical Support to all the Regional IT Assistant Administrators
• Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans.
• Creating solutions and alternatives that will support the business' needs, while ensuring the safekeeping of proprietary, organizations and employee data.
• Design, develop, and deliver classroom training and/or other technical troubleshooting and Administration of Servers and Desktops.) to users, technical staff, and management.
Installing, Managing, Maintaining and Administering the Servers ( OS and Hardware )
Active Directory management, Users, groups, Permissions, Backup etc
Managing the DHCP, DNS, FTP, File and Print Server, IIS
Installation of workstations, troubleshooting the clients, Network Installations and configurations, Windows NT Server Installations, Printer Installations, Installation of Oracle, MS Office, Adobe Products and other Software Installations.
Company wide System Support
Being a Microsoft Certified Trainer used to give Trainings for Corporate and Individuals on Microsoft and Cisco Products, like Microsoft Certified Systems Engineer ( MCSE) Courses, Microsoft Certified Systems Administrator ( MCSA ) Courses, Microsoft Certified Professional ( MCP ) Courses, Microsoft Exchange ( Messaging ) Courses , Microsoft Internet Security and Acceleration ( ISA - Security ) Courses and Cisco Certified Network Associate Courses ( CCNA ) - All hands on training Courses were provided
Worked as a Team leader in System Support, Assessing the customer requirement & provide cost effective workable solution.
Installing, configuring and maintaining the Novell Netware 5.0, 4.1, 3X Servers for Clients
Installing, configuring and maintaining the Microsoft Windows 2000 server for internal Company users and Clients
Installing and administrating Novell GroupWise mailing system
Creating Users Login and assigning rights to users on Netware, and Windows NT & 2000 servers
Co-ordinate with vendors and service provider for efficient other application supports.
Plan the Data backup strategy, implement and maintain the business critical data.
Analyse the system performance issues and implement the right solution to address the problem
Provide the support for workstations, Servers in terms of file access, printer access, mail access, boot problems and other problems
Assess the Local Area Network and Wide Area network requirement and implement the right solution
Providing Trainings for Corporate on Novell Netware, GroupWise and Windows 2000
Installation of NetWare Servers, Windows Nt Servers, Assembling of Server Hardware
Providing Onsite Support for troubleshooting and Maintenance of the Clients Servers
Assess the client requirement and according to the assessment, recommend the right solution for the client.
Install, configure, maintain and troubleshoot Workstations, OS, Software and Hardware as well
Training Courses on Novell Netware for CNA and CNE for Individuals
Providing Training on Hardware and Operating System Essentials
Preparing the Students for their Exam certification
Preparing Custom Course Material for the Custom Designed Courses on Novell
Preparing and Maintaining the Lab for Student Practical activities
Certified novell engineer netware 5.0 (CNE) Certified novell administrator netware 5.0 (CNA) Certified novell administrator groupwise 5.5 (CNA)
Specialization in Information Systems