GENERAL MANAGER
HARD ROCK CAFE
Total years of experience :13 years, 11 Months
• Ensure smooth and efficient operation of the Restaurant, Banquet, Retail (merchandising), Spike Event, Band Nights, Music / movie and press launch.
• Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests
• Supporting the:
o Overall strategic management of the Conference / Events sales, and Direct Marketing for the F&B outlets
o Commercial direction of the Business Development team by looking for revenue opportunities in all streams i.e. outlet events etc
• Handled the operations of the outlet with a staff of 70 members
• Playing a key role in managing and handling the following area:
o Business Development
o Outlet Operations
o Client Relationship Management
o Material Management
o Menu Development
o Budget Management
o Human Resource Activities
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Manage the team and provide training and development
• Involved in:
o Appraisals, disciplinary procedures and recruitment
o Financial Management and forecasting
o General Administration, Accounting, and Payroll
o Hygiene, health & safety, fire safety, licensing and employment records procedure
o Conducting management meetings RAP, marketing and promotional incentives
o Stock control, supplier liaison, purchasing, auditing (Budget P&L) EBITDA
o Formulating short-term strategic plans to enhance operations, profitability and revenue targets
o Forecasting trends, plan stocking & de-stocking also declining budget
o Planning budgets and presenting sales forecasts and figure for new ranges to senior authorities
o Sales and marketing
• Create initiatives, design events, plan merchandising and execute these marketing events for increasing sales
• Legal Department concerning trade License, IT departments with any IT related issues
• Maintain the various MIS reports like usage of food cost, sale report
• Develop and manage all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
Handling overall Restaurant and ensure smooth running of operation, accountable for revenue captivation, elevating business, customer care, client management, budget, p&L, Human resources etc
Responsible for running the smooth operation of fine dining oriental cuisine and a banquet hall.
business development, budgeting, P&L, staff management, sales and marketing, Human resources,
MIS etc
• Ensure smooth and efficient operation of all the 3 Restaurants in the london prime location.
• Playing a key role in managing and handling the following area:
o Business Development
o Outlet Operations
o Client Relationship Management
o Material Management
o Menu Development
o Budget Management
o Human Resource Activities
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Manage the team and provide training and development
Worked as a Captain & supervisor in a Brasserie, Room Service and a fine dining Steak house outlet for a period of 3.6 Years which was awarded as the highest rating 9.7/10 in delivering a high quality of in room dinning service by JD powers amongst the whole le meridian chain in 2004.
Also worked as a pre opening staff for the Grosvenor house in Dubai (A hotel with 360 rooms consist of Deluxe suite and apartments and 12 F&B outlets which consist of an exotic Buddha Bar) for three months since it was a part of Le Royal Meriden Dubai.
MASTERS IN HOSPITALITY MANAGEMENT
SPECIAL CRAFTSMANSHIP COURSE IN FOOD AND BEVERAGE
BACHELOR IN COMMERCE