Administration And Customer Care Officer
Amira Enterprises (Importers, Marketing & Retail Sales), Mississauga, Ontario
Total years of experience :39 years, 11 Months
•Responsible to provide administrative and supervisory services to support daily head office operational functions.
• Monitored accounts processing activities, staffs health and safety programs to ensure adherence to company policies.
• Helped to coordinate various Human Resource projects- keeping phone list up-to-date, review expense reports, manage staffs time sheets, schedules and leaves, submit service requisitions and organize owner’s business trips.
•Communicated & liaised with sales staffs and customers for conferences, products pricing & promotional activities.
• Managed efficiently a fast paced, multifaceted high volume overall Mail room Operation Centre involving Receiving of Mails from Postal and Courier deliveries, Processing of batched documents and cheques, Imaging, Indexing, Iron Mountain Boxing, Storage, Shipments and sending Boxing Reports on Excel spreads for two reputed Canadian Clients.
• Coached, mentored and monitored a team of 15 full time processing staffs and supervised their cross training programs.
• Strategized with senior management and peers at regular staff meetings on the establishment, development and improvement of operational processes, workflows and controls to optimize quality and reduce processing times.
• Consistently met clients prescribed SLA parameters of response time, processing accuracy and meeting deadlines.
• Acted as the primary liaison with the clients for operational matters in identifying and resolving production issues.
• Researched, prepared, verified and submitted Production Reports to Head Office for monthly business transacted.
• Liaised with Employment Agencies for periodic hiring of temporary workers and supervised their training programs.
•Managed two large inventory-financing portfolios valued at CAD 10.0 million of annual processed transactions.
•Assisted in planning and co-managing successful completion of multiple special projects involving research work, compiling & tabulating data, updating dealers/suppliers accounts and presenting results in structured format.
•Participated in drafting a departmental Procedural Manual for receiving, logging, and distribution of all mails.
• Managed day-to-day incoming customer receipts, and posting transactions to customer accounts and invoices.
•Scrutinized cheques, wire transfers for discrepancies to ensure audit requirements including anti-money laundering.
•Obtained daily bank estimate and make final bank deposit. Carry out bank account reconciliations and general ledger postings. Ensured observance of all related procedures and policies to maintain and cash system integrity.
•Selected and trained to participate in special projects for document scanning, indexing, & online data management.
•Conducted accurate and timely batching, coding, and processing of vendor invoices, credit/ debit notes using customized A/P computerized application and handling daily processing of cheques/wire remittances to suppliers.
•Handled effectively internal/external customers’ inquiries for accounts payable transactions as per the SLA.
•Achieved departmental targets for timely completion of all assigned daily and month/year-end processing numbers.
•Planned, organized, and managed daily operation of a busy Fast Food Restaurant within the Burger King Chain.
•Supervised, and motivated a diverse team of 25 staff members. Prepared schedules, conducted training, and reviews.
•Achieved increase in sales revenues by controlling operating costs, and providing excellent customer services.
•Coordinated Health and Safety meetings and implemented recommendations resulting in improved safety practices.
• Performed all administrative support services for general manager’s office and the technical department personnel.
• Prepared communications, reports, memos, presentation materials and maintained proper filing of all records.
• Conducted weekly safety visits to factory‘s production areas, reported findings for General Manager’s review.
• Communicated and liaised with inter-company departments, regional offices, Foreign Embassies & Trade Offices.
• Responsible for providing overall secretarial and administrative support services to the Chairman’s office, Project & Operation department to ensure smooth functioning of the head office and the fisheries/aquaculture operations.
• Communicated and Liaised with Foreign Companies and Trade Missions of Foreign Embassies regarding fisheries.
• Researched & developed a Reference Library of publications & computerized database of Fisheries Companies.
•Performed all secretarial and administrative support services and coordination for the Regional Manager’s office and the Rolls Royce Technical Team servicing aero engines under maintenance contract with the client Saudia Airlines.
•Handled correspondence and liaison with the client, and other vendor companies like Lucas, Boeing, and Lockheed.
•Established procedures for acquisition, administration, identification, storage, disposition, and control of all Royal Commission tagged property and materials under management and accountability of PANNESMA.
•Handled correspondences, meetings, and liaison with inter-departmental offices and Royal Commission personnel.
Successfully completed The Professional Continuing Education Certificate Course in Business Administration conducted by the American University in Cairo, Cyprus Center. Obtained Merit Award for Excellent Academic Results in the Course.
Successfully completed The Professional Continuing Education Certificate Course in Fundamentals of Management conducted by the American University in Cairo, Egypt Center.
MASTER'S OF COMMERCE (M.Com.) DEGREE IN MANAGEMENT.
Bachelor's of Commerce (B.Com.) Degree in Commerce
