imtiyaz Ahmed

• Installation, Configuration, troubleshoot the POS
devices, network
devices, Bizerba scales, printers, HHT, Finger Print
Access Control, all the pcs, cluster servers, ATS, UPS
and Yealink Phones, Printers
• Installation, configuration, troubleshooting the all
operation system, JDA, BO, Outlook, BI, Intranet, SQL,
Dynamics, OPOS.
• Troubleshot and repaired Microsoft-based operating
systems, networking and IT infrastructure.
• Trouble shoot the operating systems, hardware and
software problem to identify root cause.
• Handled and resolved technical questions,
communicating clearly to non-technical audiences for
easy understanding.
• Provided remote support for product functionality,
maintenance and troubleshooting.
• Developed solutions for critical software issues, guiding
customers through bug fixes and reactive maintenance.
• Provided technical support throughout development
phases of new products.
• Collaborated with team members in virtual
environments to optimize field experience and
development capabilities.
• Collaborated with team members in virtual
environments to optimize field experience and
development capabilities.
• Set up emails, phones and general hardware technical
support capabilities
• Built and maintained customer trust by maintaining
ongoing communications until resolution
• Developed knowledge-sharing methodologies,
diagnostic tools and creative processes to improve end
user experience.

provide the IT technical Support of hardware, software and networking

provide IT Technical Support of Hardware, Software & Networking