Business Manager
REED
Total years of experience :24 years, 8 Months
Working as an Business Manager I am responsible for a Team of 5. My responsibilities and accountabilities include;
People motivation and development - Manage performance and coaching the development of my team.
Performance Management and delivery- Ensure all KPI's are met within the framework provided
External relationships and stakeholder management - Preparing and delivering presentation to external stake holders and or Directors.
Finance and facilities - Responsible for P&L and ensuring all costing remain within budget
Quality and continuous improvement - Promoting company ethics and ethos at all times ensuring a healthy and safe working environment at all times
Working as an Employment Advisor in the welfare to work sector, my role is to support, advise and empower the unemployed into gaining employment. Building a strong rapport with my members by acknowledging their current situation and identifying and helping them to over come any barriers they feel they may have. Supporting members right the way through the recruitment process, from job searches, application forms, interviews right the way through to in-work support. Handling a caseload of between 150 - 180 members requires effective time and diary management. Seeing on average around 8 - 10 members a day means ensuring high levels of both focus and attention to detail. In order for me to make my role more effective I regularly visit local businesses and build strong corporate relations in order to gain access to vacancies first hand.
Working for Simpsons car hire as Office manager requires me to successfully confirm bookings for media and corporate related clients. I possess excellent communication skills and manage in total 5 members of staff along with liaising with the drivers of Simpsons on a regular basis to ensure the smooth running of jobs that have been specifically assigned to them. I have the ability to manage and maintain client accounts with immaculate organisational and administration skills. This job involves communication at all levels with the ability to deliver excellent service(s) to our clients which I have successfully demonstrated. Using ones initiative is paramount in achieving the best - I have co-ordinated live events as and when required and made effective decisions in unexpected situations when providing a flawless yet time efficient service.
My primary role is to govern the rules and procedures at the college to ensure it runs efficiently and effectively. Employing over 15 members of staff and with a population of over 200 students, managing the college test my time management and communication skills daily. I deal with a wide range of people, ranging from students to Senior Lecturers and Directors. Alongside, laying down the law of the college, I am also responsible for the adherence of these rules. Appreciating my excellent management skills, I have been requested on many occasions to represent the Director at key events, such as UK Border Agency meeting.
Working at a 5 Star gold rating beach resort, I lead a team of 20 staff. Due to my excellent inter-personal skills and being fluent in a number of different languages, I was given the project to manage the foreign client base. The sales nature of the job demanded exceptional communication skills and commitment to excellence, which I portrayed winning Sales Manager of the month in the three consecutive months I was employed. Managing and development of staff was another key responsibility alongside ensuring Company targets were being fulfilled.
Working for one of the largest electrical retailers in the UK as a Store Manager helped develop my management skills considerably. Duties including, staff career development, ensuring adherence to company policies, ensuring sufficient replenishment of stock and monitoring daily cash and bank transactions. I was responsible to also manage weekly store targets. I believe constructive feedback is key and effective communication is vital. I made an effort to have frequent one-to-one's sessions with all my staff members, resulting in good morale in all my staff. I believe a happy work force encourages productivity and this was reflected by my store going from 11th to 3rd in the company wide rankings. I also increased KPIs from 25% to 40% through consistent driving, coaching and motivation.
Working as a senior sales associate was extremely demanding and required the deployment of a variety of skills. The role required me to achieve set weekly and monthly targets, but also to help junior members of the team. This would include shop-floor training and helping with any problems that may arise during a sale. The role allowed me to communicate at all levels within the shop-floor, as well as the ability to work under pressure and adapt quickly to the needs of the business. My drive and determination was rewarded with a promotion to store manager.
This position allowed me to train alongside senior sales executives. Selling to potential clients improved my communication skills considerably. The role gave me an opportunity to learn about sales at a very high level. I had the chance to deal with clients that would be spending potentially a lot of money thus taking my customer service skills to a very high level. I also arranged lease and contract arrangements alongside fund verification. It also equipped me with essential work related skills which has helped me with all my future careers.
Level 3 Preparing to Teach in the Lifelong Learning Sector (PTLLS)
7 Strategic Management and Leadership
Business Studies(B), Information Technology(B) Mathematics(C)
including English(B) and Mathematics(A)