Senior Operation Officer
Virgin Megastore
Total years of experience :19 years, 4 Months
VIRGIN MEGASTORE- (SAP-Operating system)
Senior Operation Officer- Saudi Arabia -
June 2015 - Till Date
• Managing virgin mobile FBO's and kiosk operations with a Team of 80+ staff all over the kingdom of Saudi Arabia. Successfully operate 9 kiosk and 7 FBO stores all over the kingdom.
• In Charge for new expansion plan for FBO's.
• Responsible for New site evaluation, store design & store build to insure quality control as per Virgin Company standards. Monitor and control OPEX and work closely with construction team to monitor CAPEX.
• Store merchandising and daily sales operations process, including profit control, inventory control, promotions, marketing activities, store targets, staff targets, staff evaluations, training program modules. Weekly, monthly sales analysis, to present during businesses partners meeting.
• P&L evaluation meetings with higher management and finance team- Every Qtr.
• MI reports share with Virgin mobile Head Office to launch competitive tariff, offers and Data bundles. Customer’s feedback to improve service and to keep current active lines graph stable or facing up.
Training!
1. I-vend Retail software Training Aug-Sep 2015.
2. SAP retail Software Training. Mar-Apr 2016
Achievements!
1. Update and applied Company operational policy 2018.
2. Update Retail department KPI’s and Management structure.
3. Initiated daily, monthly incentive programs.
4. 2018 Awards for Best Process Improvement and Best team work for FBO Team under my Supervision.
5. Managed 100% Saudization in Department.
Responsible for Retail Business in Western Region.
Finding New location, Store build, Store security, Hiring Staff, Store Merchandising, price positioning, Staff training, Staff motivation programs, Staff Evaluation, Weekly, monthly and yearly sales target, Marketing plans and execution, seasonal promotions executions, Stock control, store cash control and banking process. Etc…
Apple Trainings!
Apple store Manager Training Mar 2014
Leadership Training module-1 Mar 2014
Apple product Professional Feb 2014
Apple Product Professional Feb 2013
Apple Brand Ambassador Work Shop (March 2013)
Apple /iPhone-iPad) Deployment in Business work shop (March 2013)
Apple /iPad selling Skills (May 2013)
. IT product Manager/Admin Marketing funds monitoring system (GSBN)
(Nov 2005-Dec 2006)
.AV product Manager / Admin Marketing funds Monitoring system (GSBN) (Dec 2006-June 2007)
.HHP product Manager/Merchandiser Manager/ Admin Marketing funds Monitoring system (GSBN) (June 2007-Mar 2009)
.Corporate Marketing and Public Relation Manager
(Mar 2009 till Mar 2011)
Handled the Marketing Sense for the Customer Driven Desires for Product line.
-Yearly Marketing and Budget plans, forecasting and execution
-Retail Channel Marketing guidelines and training for merchandising team.
-New products launches (pre/post planning and execution)
-Budgets Tracking and Monitoring Process.
-Held several edifying Seminar/Conventions before the launch of new product line to the Media and Dealers.
-Built a Liaison with Media organizations for Press Conferences and Product Events including CSR programs.
-FST and incentive program execution
-Digital Marketing, Event Management, Media Relations, Public Relations, Website Development, Sponsorship, Promotions, Creative Developments.
Achievements!
Most Cooperative Person Award 2009
Most Organized person Award 2009
Promotion internal Grade from S2-S4
Best (PR) Quality story in MENA region (Jul-Aug-Sep 2010)
Trainings and Certificates on job!
• Samsung Essential Marketing Course.
2010(Aug-Dec Samsung Electronics Korea)
• EMC(Enhance Marketing Capability) training course
2009(Samsung Electronics Dubai)
• EMC (Enhance Marketing Capability) training course
2008(Samsung Electronics Dubai)
• EMC(Enhance Marketing Capability) training course
2006(Samsung Electronics Dubai)
•Visiting markets, gathering information and prepare sale, visibility and expenditures analysis.
•Having keen observation on Competitors Activities.
•Responsible for rental agreements in all Hyper, mini markets and new agreements for good visibility.
•Collection of information from sales and merchandising teams and reporting to the top management.
•Creating new ideas for Business development…. etc.