Sales Manager
Fitness First
مجموع سنوات الخبرة :16 years, 6 أشهر
•setting and meeting performance targets for speed, efficiency, sales and quality;
•managing the daily running of the call centre;
•liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
•maintaining up-to-date knowledge of industry developments and involvement in networks;
•monitoring random calls to improve quality, minimise errors and track operative performance;
•coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
•reviewing the performance of staff, identifying training needs and planning training sessions;
•recording statistics, user rates and the performance levels of the centre and preparing reports;
•handling the most complex customer complaints or enquiries;
•organising staffing, including shift patterns and the number of staff required to meet demand;
•coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
•forecasting and analysing data against budget figures on a weekly and/or monthly basis;
•improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialling products.
•Assisting Marketing Manager in coordinating various integrated communication and marketing activities.
•Interfacing with counterparts and building up relationships with them at marketing suppliers.
•Coordinating in production of a wide range of marketing communications.
•Developing and maintaining sales proposals and collateral, desktop publishing, rate cards, newsletters, brochures, and many other materials related to marketing.
•Supervising the production or implementation of marketing materials.
•Executing a wide variety of details that involve direct mail, email broadcast campaigns, outbound calls, marketing trade shows and events, public relations, customer communications, media advertisements, promotions, and other marketing plans.
•Tracking campaigns, preparing performance analysis reports of post campaign and making recommendations to concurrent programs for corrective modifications.
University life opened up a lot of new experiences for me. I joined the Marketing Team which gave students the opportunity to market the university in the real world. I also joined the Drama Club and acted in an independent film that is still in progress but compares university life in the Middle East to Western culture. I was also given the opportunity to be a co-driver in the Jordan Rally 2007; it was the most invigorating experience and I gained a lot of insight from it.
I maintained a B+ average all throughout high school I was involved with many activities. One thing I can say I am most proud of is the fact that I had the chance to tutor younger kids. I helped out in the library assisting the librarian with that extra hand. I love sports. I played on the basketball team and gained a certificate for my outstanding performance. I took the SAT, TOEFL, and IGCSE exams which required me to be very studious and it paid off when I entered an American University.