ايناس عياد

- Managed the flow of communication between the staff and clients.

- Create mood boards of the company's products.

- Take photos and videos of the products and create content for instagram posts.

- Respond to client'a inquiries and messages.

- Set up content calendar and develop the social media account.

- Follow up execution plan for projects and meet deadlines.

- Solve guest complaints and anticipate in satisfying their needs.

- Schedule the front office staff and supervise workload during shifts.

- Compile management reports, including occupancy reports and financial information.

-Supervises the employees and ensure that the flow of work is smooth and effective while maintaining superior customer service. 
- Supervises daily shifts process ensuring all team members adhere to standard operating procedure. - Ensure that all guests leave happy and satisfied and solve any complaint before their departure from the hotel. 
- Use upselling techniques by suggesting larger rooms and bigger packages. 
- File all the checks in the designated dockets.
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
-Handover the daily briefing and follow up any pending payments.

Supervised the guest service agent staff and bell-staff responsible for their cleanliness, appearance and good conduct of all front office
staff.
* Participated with the Front office manager in developing a training program to ensure high standard of productivity and performance.
* Supervised room and rate changes closely.
* Ensured the proper handling of guest mails, messages and parcels.
* Communicated all management decisions to staff to ensure proper follow up of established policy and procedure
* Solved guest complaints in an efficient manner
* Handled overbooking situations and the send out guests.

Supervised the Front Desk operation and coordinates its activities with the other departments of the hotel.
* Ensured proper shift hand-over.
* Check-out guests and obtain payment of their accounts ensuring completeness of their bills and acceptability of the method of payment.
* Maintained close inter-relationship with all other Departments.
* Handled room bookings during the absence of the reservation department.

Maintained effective guest relations to ensure repeat business.
* Work and communicate closely with other departments of the hotel.
* Handled the guest request, filling their profile and perform the check in and out as per the Movenpick Hotel & Resort standards.
* Handled the daily shift closure and checking all the essential reports and documents.

Provided services to customers.
* Interacted with co-workers, guest and customers.
CERTIFICATIONS ______________________________________________________________________________________________________
* Certification of “Superior Customer Service” from Movenpick Hotel & Resort.
Date Received: