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Enas Raslan, Clinic Manager

Enas Raslan

Clinic Manager·Emirates Clinics and Hospital

United Arab Emirates

Bachelor's degree, Accountant

Work experience

Total years of experience: 17 years, 2 months

Clinic Manager

December 2020 - Present

Emirates Clinics and Hospital

Dubai, United Arab Emirates

December 2020 - Present

Kindly check my attached C.V.

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Patient Services Manager - Abu Dhabi Region

December 2019 - June 2020

Bourn Hall Fertility Clinic

Abu Dhabi, United Arab Emirates

December 2019 - June 2020

Kindly check my attached C.V.

Company industry:
Medical Clinic
Job role:
Management

Patient's Relation Manager

August 2017 - December 2019

Bareen Inernation Hospital - NMC Group

Abu Dhabi, United Arab Emirates

August 2017 - December 2019

Kindly check my attached C.V.

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Admission Supervisor

March 2015 - November 2016

Fakih infertility Centers

Abu Dhabi, United Arab Emirates

March 2015 - November 2016

1- Responsible for supervision of all required investigations, Medical Records, Medical Assessments for patients scheduled for all surgery.
2- Coordinating with OR Department for all duties.
3- Assist patients and families to understand, accept and follow medical recommendations plan
4- Performs various administrative function such as preparing reports and correspondenc.
5- Performs all duties in a professional and confidential manner & Perform all other duties as required and/or assigned
6- Direct and supervise admitting personnel in such duites as preparing admitting forms, room transfers, admitting reports. Assume full control of bed board
7- Prepar work time schedule for departmental personnel to insure adequate and acceptable staff coverage
8- Assit in the training and education of new employees
9- Insure solving all the patients compalints once they are sent for counseling till finishing their admission, calling the patients to insure the patients satisfaction.
10- Controlling the discharge process to be aware about the additional procedures and sending the update for the insurance department to revise the approvals or insure the cash payment
11- Communicate with the doctors to insure there surgery schedule
12- Preparing the monthly statistics and reports
13- Work closely with the Hospital Administrator for Inpatients Services to ensure operational needs throughout the department are adequately met on an immediate basis.
14- Consul with and advise Administrator of problems related to the department. Recommend changes in administrative policies to carry out objectives of the center more effectively. Assist Administrator in the short and long range planning function.
15- Recognize the culture needs of patients and adapt patient care activity accordingly.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Clinic Supervisor

February 2011 - March 2015

Magrabi Specialized Hospital

February 2011 - March 2015

1- Be aware of daily clinic schedules and ensure work assignments are appropriately schedules to meet clinical needs of assigned areas. Work closely with the Hospital Administrator for Outpatient/Inpatients Services to ensure operational needs throughout the departments are adequately met on an immediate basis.
2- Responsible for the operational performance of assigned staff. Work closely with them to develop, implement and monitor appropriate work practice methods and to ensure proper, competent and full completion of assigned activities.
3- Responsible for participation in the development and maintenance of OPD/Inpatients policies and procedures. Maintain appropriate liaison with other outpatient services and hospital departments to ensure appropriate coordination of efforts required to meet hospital and departmental goals.
4- Responsible for personnel activities regarding staff allocation.
- Develop job description, orientation programs for assigned staff as well as training programs.
- Ensure assigned staff members are counseled on an immediate basis regarding all aspects of job performance and general employee’s performance. Evaluate the performance of departments staff to provide for professional development and to maximize contrubutions towards established goals.
- Make recommendations regarding promotion, re-contracting and termination of any of the assigned staff members as necessary and/or appropriate.
5- Consul with and advise Administrator of problems related to the operation of the departments. Recommend changes in administrative policies to carry out objectives of the hospital moree effectively. Assist Administrator in the short and long range planning function.
6- Insure the efficent, economic, and quality performance of assigned departments/areas of responsiblilities to support or provide quality health care services. In conjuction with department heads, provide for the idientification, analysis, development, and recommendation of operating policies systems, programs and standards, and as approved, insure documentatins, implementation and complienace.
7- Provide and maintain effective communications with medical staff, the community and all levels of supervision and staff. Regularly tour the facilities and service area to solicit feedback regarding performance, needs, etc.
8- Attend and participate in the departmental staff meetings.
9- Maintain records and prepare statistical reports appropriate/necessary...
10- Develop and implement mechanisms and processes to ensure patient education material and programs are readily available in assigned areas.
11- Perform all duties in a professional and confidential manner.
12- Perform all other duties as required and/or assigned.

13- Adhere to the hospital and departmental policies and procedures& giving Education session for patients & Family rights and responsibilities & OPD Policies
14- Recognize the culture needs of patients and adapt patient care activity accordingly.
15- Demonstrate punctuality and consistency with attendance.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Case Manager / Counselor & Insurance.

March 2008 - May 2011

Magrabi Eye Hospital- DHCC

Dubai, United Arab Emirates

March 2008 - May 2011

1- Receives and interviews patients prior to admission to the Hospital to arrange methods of payment or extension of credit and check all patient information and files.
2- May complete insurance forms verifying insurance coverage and secure other information if needed.
3- To be in direct contact with companies and referring authorities for obtaining approval for surgery or medical assessment required for patients.
4- Upon receiving the required approval, I should contact the patient for further coordination.
5- Supervises mailing of follow-up letters when statements do not bring response.
6- Responsible for supervision of all required investigations, Medical Records, Medical Assessments for patients scheduled for all surgery.
7- Handling the medical instruments.
8- Preparing the monthly statement for the insurance companies.
9- Assist patients and families to understand, accept and follow medical recommendations plan.
10- Performs various administrative function such as preparing reports and correspondenc

Company industry:
Other Healthcare Services
Job role:
Administration

Education

Bachelor of Commerce

May 1999

May 1999

Bachelor's degree, Accountant

Egypt

Skills

Patient Flow
Expert
Patient Flow
Expert
Healthcare
Expert
Healthcare
Expert
Management
Expert
Management
Expert
Customer Care
Expert
Customer Care
Expert
negotiation
Expert
negotiation
Expert
operations management
Expert
operations management
Expert
problem solving
Expert
problem solving
Expert
operation
Expert
operation
Expert
planning
Expert
planning
Expert
Customer Services, Operation and Managerial Skills, handling complaints
Expert
Customer Services, Operation and Managerial Skills, handling complaints
Expert
Marketing
Intermediate
Marketing
Intermediate
Patient Flow
Expert
Patient Flow
Expert
Healthcare
Expert
Healthcare
Expert
Management
Expert
Management
Expert
Customer Care
Expert
Customer Care
Expert

Languages

English
Expert
Arabic
Expert