marwa agrebi

o Meet and greet customers
o Manage Floor.
o Route customers to alternate channels such as ATMs/.CDM's/phone banking/Internet banking.
o Receive & accept all types of instructions from customers.
o Deliver liability letters.
o Help and assist customers use alternate channels such as Internet banking, CDMs, ATMs and
phone banking.
o Call back to customers (after receiving contact numbers from BM, CSO and Tellers) advising the
reason for approve and reject cases.
TRAINING

o Ensure that each customer receives outstanding service by providing a friendly environment.
o Maintain an awareness of all promotions and advertisement.
o Communicate customer requests to management.
o Any other tasks as assigned from time to time by any manager.
o Answer telephone, screen and direct calls.
o Provide information to callers.
o Record details of inquiries, comments and complaints.
o Deal with queries from the public and customers.
o Ensures knowledge of staff movements in and out of organization.
o General administrative and clerical support.
o Receive and sort mail and deliveries.