Holidays Supervisor
Travel and Tourism
Total years of experience :14 years, 4 Months
Managed and coordinated multiple projects while ensuring timely completion.
• Experienced with social media and communications platforms.
• Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
• Troubleshot minor problems and reported larger technical issues.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Creating New user id's for B2B agents
• Researching the target industry to discover prospecting opportunities.
• Planning and executing cold outreach in the form of emails and calls to attract new leads.
• Reaching out to prospects through calls or emails to assess their needs.
• Developing relationships with potential customers
Negotiating and closing deals
Maintaining ongoing account management
• Distributed and created brochures, pamphlets, and signage to promote product or service.
• Always provided efficient and courteous service to customers.
• Sought continuing education opportunities to stay current with industry trends.
• Participated in ongoing training to enhance own job skills and knowledge.
-Assist in the preparation of the operational procedures and required administrative documents required for the Ticket Fulfillment Centre;
- Maintaining a polite, helpful, and professional manner at all times.
- Execute direct B2C ticket sales transactions from end-to-end as required
with payment in cash, credit card
- Obtaining and sharing customer feedback with colleagues and other
departments so that products and services can be improved.
- Facilitate the required client signed documentation to assure an integrity
based hand-over of tickets to the clients;
- Perform physical activities such as carrying boxes, packaging tickets,
delivering tickets, and opening and closing of the office;
- Prepare daily reports and documentation related to all sales, fulfillment
requests and processes.
-Attending workshops and meetings as required.
Itinerary Creation and costing for Inbound Tours
• Handling Sales Enquiries, Bookings, Documentation, Complaint's
handling.
• Cruise operations - MSC, Regent, Cunard, P & O, AIDA
• Assisting CRUISE guests at the Port (Dubai, Abu Dhabi, Fujairah),
Special Needs
• Assistance, Baggage assistance, Lost and Found Assistance
• Airport Representative, Arrival and Departure Assistance
• Negotiate contract - Agreements, Terms, Review and Update.
• Monthly Newsletters, Offers, and Packages designing
• Discussion on Client Requirements and follow up
• Handling inbound holidays and local attractions and ongoing events
• Events Organizing, Planning, Execution, and Finalizing
• Attention to detail, Innovative and Creative
• Brochure, Website, Newsletter monthly update and Social Media
Advice on worldwide destinations, tours, and flights.
Plan, prepare and cost itineraries for clients. Liaise with agents, accommodation owners, airlines & transport providers.
Issue tickets, accommodation vouchers, and all other relevant documentation
Confirm bookings and notify clients of luggage, insurance, medical, passport, visa
& currency requirements
Amendments for flights via Amadeus and hotel, date change or destination change or cancellations
Independent charge of clients Tour packages
Sandesh Restaurant, Dubai
Handling day to day activities such as Customer orientation, Customer Satisfaction, maintaining hygiene at all times and strictly following the HACCP Regulations
Weekly
surveys, purchasing, billing, reports and staff allocation
CUSTOMER SERVICE EXECUTIVE
Virgin Holidays, Bangalore and Expedia Inc
Consecutive best performer for 2 years for the quarter Jan - March
Best performer for the month of Jan consecutively for 2 years
Passed