Business Development Manager
G4S Secure Solutions LLC
Total years of experience :17 years, 9 Months
Develop a good understanding of the client needs, and market; by marketing & selling a range of services that include Manned Security Services, and Facilities Management.
Develop and maintain excellent relations with clients, by continuing customer relations, and an effective flow of information to deliver business objectives.
Follow up on referrals and self-generated leads to identify buyer influences and any timings issues, monitor prospects’ contract calendars, prepare reports on status of leads and other reports, as required.
Develop and submit proposals and responses to RFQS and RFPs issued by prospective clients; after obtaining pricing and specifications approval from management, as appropriate.
Plan prospect visits with appropriate operations personnel; such as the responsible local management.
Be responsible for key client presentations, campaigns and meetings.
Participate in trade associations and trade shows; and assist in other promotional efforts.
Manage and maintain the strategic planning process and coordinate the development and implementation of plans; to support the strategic vision and direction established by the Management.
Provide plans & assist in identifying appropriate strategic partners to drive various growth initiatives.
Communicate and discuss the department’s guidelines and procedures with employees to ensure responsibilities, authorities and accountabilities are defined and understood.
Provide guidance and leadership to department employees to ensure effective and efficient flow of work.
Direct and oversee the activities of FM Strategy & Business Development Department, aiming at identifying, analyzing and recommending specific business opportunities for the profitable growth and diversification of FM.
Industry: Facilities Management / Manpower Outsourcing
Company profile URL: www.qurumbusinessgroup.com
Job Description:
Develop strong market knowledge of existing and potential clients and thereby ensure business
growth opportunities aligned to company’s strategic plans.
Assessing/developing new markets, leads, sole source opportunities, pre-proposal visitations,
marketing strategies, proposal preparation coordination, presentations and negotiations; whilst
maintaining and improving existing client relationships and services.
Supporting the development of strong client relationships and serving as a key client manager.
Drive the growth of new strategic business opportunities through having a thorough knowledge of
facilities management services segments and competitor activities to build strategic relations with
relevant external bodies.
Lead the bid management process by ensuring that operations and support functions are fully
involved throughout the bid development & submission process.
Implementing the business development plan which supports the achievement of the company's profit
& growth goals.
Direct and coordinate financial and budget activities in keeping with companywide financial targets.
Lead by behaviours that reflect a commitment to the highest values and fosters a culture of diversity
and CSR for all staff.
Agreeing Business Development policies which set organization wide standards to build brand
awareness, reputation and positions as the partner of choice.
Partner with the Marketing team to provide specialist marketing support to ensure that the company's
brand is positioned to maximize value and new business sales opportunities.
Page 2 of 6
Serving as a company role model in business and the community.
Achievements:
Managed existing business and ensured renewal of Annual Contracts.
Successfully negotiated formation of new business avenues with OAM Companies.
Industry: Facilities Management
Company profile URL: www.eurostargroup.com
Job Description:
Develop strong market knowledge of existing and potential clients and thereby ensure business
growth opportunities aligned to company’s strategic plans.
Provide in-depth analysis of markets (including market segments), industry trends, competitors and
clients to improve strategic planning and decision making.
Develop and implement relationship strategies to maximize chances of profitably securing
strategically important new business.
Identify niche markets and new / future services that could provide the company with a competitive
advantage, or improved profitability.
Lead the tender or direct negotiation process and continue to drive excellence and efficiency in the
tendering process.
Develop tender attribute documents (working with in-house technical writing resource) at a
consistently high standard.
Build excellent relationships in the FM business to find solutions to customers’ business and service
delivery needs.
Close new business deals by coordinating requirements, developing and negotiating Contracts;
integrating Contract requirements with business operations.
Update job knowledge by participating in educational opportunities, reading professional publications,
maintaining personal networks and participating in trade shows.
Enhance organization reputation by accepting ownership for accomplishing new and different
requests, exploring opportunities to add value to job accomplishments.
Achievements:
Managed existing business and ensured renewal of Annual Contracts.
Procured AMC for apartments and villas in Oceana Community and Meadows Community.
Successfully negotiated formation of new business avenues with OAM Companies.
____________________________________________________________________________________
Dubai Sports City L.L.C., Dubai Jun. ‘10 - Dec. ‘12
Industry: Facilities Management
Company profile URL: www.dubaisportscity.ae
Job Description:
Responsible for maintaining and nurturing existing FM Business, by ensuring renewal of Annual
Contracts.
Responsible for introduction of the FM Division to Developers, Owners Association Managers,
individual customers and interested groups; and thereby generate enquiries, meetings and
interactions with business prospects; to ensure profitable growth and diversification of FM Business.
To get additional businesses from different agencies for marketing their services through the FM
Division by generating sources of revenue like advertisements, ATMs, tie-ups with different vendors,
etc. within the Master Development.
Prepare detailed business plan, so that goals & objectives are periodically reviewed.
Discuss various Contract Project Opportunities with Senior Management / Operations Department,
and play an active role in determining strategies.
Identify the expectations of the prospective clients, by obtaining relevant in depth information on
future Projects, Bids / RFQ’s and design commercial proposals specific to each and every client.
Page 3 of 6
Identify target customers, periodically make presentations and develop relationships with decision
makers.
To be instrumental in achieving sales targets and to oversee the complete cycle from Contracts to
Service Delivery, by regular interaction with the Operations Team to ensure that Contracts are
delivered as per SLA’s.
Utilize CRM tools to record the sales process, capture information and communicate with the sales
team as leads are identified.
Troubleshoot, resolve issues and liaise between the Main Contractors / Clients as required - play a
pivotal role in the DLP Management Process.
Actively participate in finding new alliances, Companies, Sub-contractors to enhance company’s
position to be able to be a single source service provider.
Attend workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
Continue gathering market research and information throughout the life of the business.
Participate in the promotion of the image and brand of the company in the market, in a professional
and ethical manner at all times.
Achievements:
Managed existing business and ensured renewal of Annual Contracts at the ICC Headquarters, the
Bradenton Preparatory Academy, the ICC-GCA, The Els Club and the International Cricket Stadium;
located in the DSC Estate.
Procured Contracts for rendering diverse FM Services at the Golf View Residence, the Diamond
Towers and the Wonders Years Nursery; located in the DSC Estate.
Procured Security Services Contract for Dheeraj & East Coast LLC, at various construction sites in
Dubai.
Successfully bagged key AMC Clients and Handyman Business; in Victory Heights, a gated villa
community within the DSC Estate.
Supervised the DLP Management Process in Victory Heights, from time to time
Industry: Facilities Management
Company profile URL: www.eurostargroup.com
Job Description:
Responsible for developing new business relationships in the U.A.E. region and generating new
income for the organization, as per the targets set by the Management.
Making business development plans, competent marketing strategies and promotional activities to
market Facilities Management Services.
Identify new business opportunities and negotiate Contracts for projects.
Interfacing with key clients to ensure smooth functioning of sites, and thus maintaining excellent
relations to generate avenues for additional business.
Oversee renewal of Contracts with existing clients.
Communicating information on business development initiatives to Operations Department, for
enhancing performance from their end.
Manage branding of company via new position statement, new business plan and corporate identity
via cold-calling (telephonic & site visits), direct mail, networking and participating in regional trade
shows.
Achievements:
Successfully delivered
Industry: Property Management
Company profile URL: www.asteco.com
Job Description:
To administer day-to-day Facilities Management Operations of the site and ensure that the
company’s reputation as a high quality provider is maintained and enhanced.
To supervise and monitor general and technical site staff for efficient running of the site and ensure
compliance of company’s rules and policies.
Ensure that all operating procedures for the property run efficiently including security, for safety and
evacuation procedures.
Identify problem areas pertaining to the above mentioned tasks and recommend solutions
accordingly.
Maintain good Public Relations with all stakeholders involved in the property (Owners and Tenants).
Assist in preparing annual property budget including revenue and expense projections.
Manage property rental returns, tenancy renewals and arrears payments.
Negotiate with clients to maximize rental returns.
Coordinate with leasing group to implement new and renewed lease agreements, oversee
prospective tenant tours and ensure tenant move in’s and move outs are effectively managed.
Maintain inventory of all available space for rent including data on square footage and cost of rental.
Supervise all administrative functions and monitor performance of vendors and contractors.
Achievements:
Handled prestigious properties like La Plage, Kharbash Building and the 55 Villa Project (Jumeirah
and Garhoud) belonging to HH Sheikh Nahyan’s Office.
Was given the additional responsibility of managing the Waterfront Project for Trident International
Holdings, right from inception.
Industry: Bearings
Company profile: Ace Bearings is one of the leading trading companies engaged in the business
of trading in industrial bearings for various manufacturing industries.
Job Description:
Manage sales team comprising of 3 staff with P&L Management responsibility.
Responsible for achieving Revenue Budget set and agreed with Management including profitability
forecast.
Plan and execute comprehensive international sales, marketing and business development strategy
for promoting the sales of bearings in the following countries (UAE, Africa, Iran, Pakistan & India).
Establish channel partners in the respective markets, assign targets and monitor their performance to
achieve sales and marketing objectives of the company in the respective markets.
Responsible for sourcing, negotiating and managing annual purchases worth AED 6 Million per
Annum from the Far East, Europe and China, in support of the business operations.
Achievements:
Spearheaded annual turnover of the company from ground zero to AED 18 Million, surpassing all
management expectations and forecasts
www.serdiapharma.com
Job Description:
Market the cardiovascular drugs of the company to medical consultants to manage, develop and grow
the business within an assigned geographical area.
Responsible for area wise sales targets and collections according to terms and conditions set by the
Management.
Monitor retail chemist outlets and stockists for an assigned geographical area.
Prepare and present Market Survey Reports / Sales Projection Reports during periodic Management
Review Meetings.