Logistics Supervisor
Arla Foods
مجموع سنوات الخبرة :12 years, 4 أشهر
• Led and trained 40 employees and managed 3 warehouse operations.
• Managed supply chain activities - planning, demand and supply forecast to optimize the inventory levels.
• Ensuring cold chain management for transportation, storage and distribution of goods to 2, 000 retailers.
• Maintained availability of stocks at each location and ensuring staff follows SOP’s, local rules, regulations and safety procedures.
• Budgeting and monitoring logistics cost.
• Analyzed existing system and identified system improvement for operational efficiencies, cost reduction & better controls.
• Keeping close coordination with various departments of company (sales,
marketing, finance, quality and production) in order to achieve highest level of customer satisfaction.
• Organized warehouse space and planned layouts to allow for maximum storage capabilities.
• Directed shipping and receiving of wide range of products daily.
• Processed orders by due dates to enable on-time delivery to customers.
• Improved efficiency by 45% through employee management, workflow evaluations and monitoring procedures.
• Verified effective and timely implementation of operational goals by prioritizing tasks.
• Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
• Prepared updated shipment reports for executives and clients.
• Secured discounts from third-party logistics service providers to deliver substantial cost savings.
• Ensuring accurate entry of details of units into ERP/Oracle system, analysis of problem code and transfer for repairs.
• Coordinated day-to-day activities with other departments like operations, quality and technical team to fulfill customer requirements.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
• Maintained relevant technical databases, files and records of all assets, materials, and other related documents.
• Responsible for parts issuance, receiving, maintain stock levels, replenishment & annual stock count.
• Conducted product quality inspections on components in accordance with quality standards, inspection plans, component maintenance manuals and test procedures.
• Conducting audit of all invoices, purchase orders, shipping documents and release certificates issued by technical inspectors for accuracy, completeness, and compliance with departmental policies.
• Coordinating with third party (Vendor Repair) for repairs and modifications to be performed on aircraft components.
• Managing warehouse team for arranging, packing and dispatch for both local & export shipments.
• Preparing Bill of Entry/Exit (BOE), Gate Pass (GP), Air waybill (AWB), Certificate of Conformity and Custom Documents.
• Making special shipping arrangements as necessary for AOG, low & nil stock.
• Ensuring proper follow of FIFO & LIFO method while issuing parts.
• Updating shipment tracker for on time delivery & inward stocks received.
• Handled hazardous materials.
• Outperformed revenue targets by effectively applying cold calling and follow-ups sales techniques.
• Trained and managed team of 15 new employees.
• Sold gas boilers and solar panels to new and established customers.
• Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue to over $10, 000 annually.
• Employed effective problem-solving techniques, increasing client satisfaction ratings.
• Prospected leads scheduled meetings and converted targets into customers at 50% rate.
• Gathering feedback from customers or prospects and sharing with internal stakeholders.
• Earned best performer award for maintaining customer satisfaction ratings.
• Served as primary point of contact for support relating to owned solutions and products.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Trained and managed team of 25 employees.
• Responded to support requests from end-users through basic troubleshooting tasks.
• Delivered Tier-3 support and SME input to internal and external customers.
• Updated and maintained current customer support database.
• Configured and monitored LAN/WAN networking with CISCO router, switch, hubs and access points.
• Assist clients with OS, MAS, VPN, Teleworker, Microsoft tools.
• Handled Maximo ticketing tool, Active Directory, Avaya VOIP phones and Support Center tool under Citrix.
Electronics & Communication Engineering