Indran Naraidu

Facilitated the end-to-end visa application process, ensuring accurate
collection and scrutiny of all required documentation in line with French
consulate standards.
• Delivered exceptional customer service by addressing queries in person, via
email, and over the phone, demonstrating clear and professional
communication to ensure a seamless experience.
• Proactively informed applicants about available Value-Added Services
(VAS), upselling relevant services where appropriate and ensuring prompt
and efficient delivery of these services.
• Encouraged and captured customer feedback to drive continuous
improvement and enhance service quality within the visa application
center.
• Accurately handled cash and bank transactions, maintaining strict
compliance with financial and security protocols.
• Maintained precise and error-free records of all application data, ensuring
timely entry into the system and supporting smooth application processing.
• Adhered to established Turn Around Times (TATs) to ensure prompt and
efficient processing of all applications.
• Supported passport delivery logistics, ensuring accurate and timely
distribution to consulates, applicants, and courier companies.
• Ensured consistent adherence to standard operating procedures (SOPs)
and policy guidelines to maintain operational efficiency and compliance.
• Upheld the organization’s environment, health, and safety standards,
aligning daily operations with company objectives.
• Actively contributed to a culture of integrity, demonstrating a strong
commitment to ethical business practices in all interactions and processes.

• Welcomed and engaged with customers to determine their needs and
preferences. Provided knowledgeable guidance and recommendations on
Apple products and services.
• Promoted AppleCare+ to enhance customer experience and product
benefits.
• Educated customers about Apple's range of services, including Today at
Apple sessions and technical support.
• Cultivated exceptional customer relationships to drive loyalty and
satisfaction.
• Identified and pursued potential business opportunities with corporate
clients. Prospected for new business to generate revenue.
• Processed transactions accurately using the point-of-sale system.
• Performed closing duties to ensure store cleanliness and operational
efficiency.

• Manage and co-ordinate efficient and streamlined daily operations within
sales, client relations and service delivery. Ensure the satisfaction of clients,
applying different strategies relative to the client’s needs to promote
customer retention.
• Focus on maintaining “going the extra mile for clients and colleagues”.
• Professionally dealt with complaints and ensured timeous resolutions.
• Focused on continuous process improvement initiatives.
• Selling newline contracts to achieve the set monthly budget and sales
goals.
• Completing all administrative procedures as per SOP’s and SLA’s.
• Renewing lines up for renewals.
• Assist clients with cellular phone and account queries.
• Handling of managerial duties when the manager is not available or on leave

• Co-ordinate client account management: ensure all accounts are up to
date- reconcile accounts and ensure accuracy.
• Resolve client queries via email, telephone and face to face strong client
liaison activity.
• Assist with product information.
• Data capturing of client information into in-house systems.
• Cultivating strong relationships with clients, staff, service providers,
management, various departments and key stakeholders.