Indulekha Puthiyadavan

• Well aware of customer and hospitality services.
• Excellent knowledge of other MS Office applications including PowerPoint & Excel.
• Hours flexibility
• Facilitation of meeting skills
• Working knowledge of Oracle ERP Systems.
• Experience in handling various calls on a daily basis, while consistently resolving client issues in a short time span.
• Expertise in Microsoft Office tools such as MS Word, MS Excel, Access, MS Power Point, and Outlook.
• Fluent in English, Hindi, Tamil, Malayalam-Able to provide clear customer service in the listed languages.
• Having excellent communication and inter-personal skills and experience dealing with the Customers/End Users directly on daily basis.
• Receive and collect customer details with integrity.
• Experience in training new employees, conflict resolution in a well manner.
• Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers.
• Possess a positive attitude towards customer service and problem solving.
• Focus on Clear and precise conversation with the customer needs.
• Good typing speed with computer skills.
• Accurate submission of reports and data.
• Management and supervision of junior employees.
• Active listener with precise response.

• 5 years experience on support, testing (2 years of development) of Oracle EBS R12 Module (P2P).
• Hands on functional experience in procurement module and have a good exposure in overall Financial Module.
• Strong knowledge and Hands on in Purchasing and knowledge in Inventory Module.
• Experience in Testing, documentation, and preparation of UAT test cases and was also involved in DB Upgrade Project for performance tuning.
• Experience in communication management with business.

• Having 5 Years of IT Experience in Oracle Applications as a techno functional consultant.
• Worked in Oracle Applications R12 Interfaces and Customizations as Techno-Functional Consultant.
• Having extensive working knowledge in Oracle Apps EBS, Oracle Forms, Form Personalization, Workflow, and Discoverer Reporting and trained in OAF.
• Expertise in Oracle, Forms and Reports, Form Personalization, Oracle workflow.
• Worked on an AMS engagement for Procurement Team (Modules: - Oracle Purchasing, Inventory, Travel (custom bolt-on)) in Support, Enhancement and Development.
• Exposure to Oracle E-Business Suite in Oracle-Financials, AP and Purchasing Modules.
• Having good knowledge in Other Utilities TOAD, SQL Developer, SQL*PLUS.
• Involved in different stages of project Life Cycle like design, development, testing.
• Good understanding of the entire P2P Process.
• Good Exposure to Customizations of Forms and Reports.
• Having trained Knowledge in Oracle Application Framework and experience in building Workflow components.
• Worked on development of SQL Queries, procedures, functions and packages as per business requirement.
• Experience in the Creation of value sets and registering the concurrent programs in AOL.
• Involved in personalization of forms using Form Personalization feature in Apps.
• Technical Documentation Design and suggesting recommendation for enhancement of Interfaces and Reports.
• Having excellent communication and inter-personal skills and experience dealing with the Customers/End Users directly on daily basis.
• Experience in performance tuning.
• Worked for DB Upgrade project and Inventory approval workflow development as per business requirements.

• Well aware of customer and hospitality services.
• Excellent knowledge of other MS Office applications including PowerPoint & Excel.
• Hours flexibility
• Facilitation of meeting skills
• Working knowledge of Oracle ERP Systems.
• Experience in handling various calls on a daily basis, while consistently resolving client issues in a short time span.
• Expertise in Microsoft Office tools such as MS Word, MS Excel, Access, MS Power Point, and Outlook.
• Fluent in English, Hindi, Tamil, Malayalam-Able to provide clear customer service in the listed languages.
• Having excellent communication and inter-personal skills and experience dealing with the Customers/End Users directly on daily basis.
• Receive and collect customer details with integrity.
• Experience in training new employees, conflict resolution in a well manner.
• Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers.
• Possess a positive attitude towards customer service and problem solving.
• Focus on Clear and precise conversation with the customer needs.
• Good typing speed with computer skills.
• Accurate submission of reports and data.
• Management and supervision of junior employees.
• Active listener with precise response.

PROJECT # 1
Project Name DB Upgrade Project
Client World Health Organization

The project was to create the required master setups, bring all the inventory data, design and develop the extensions, reports and do end to end testing of the business scenarios so that it can be rolled out to end users. As part of the new self-service page design developed for Receipt to Inventory, business wants all the related transactions from the page to go through a workflow based approval.
Responsibilities

This project is to support the client Oracle P2P system in Oracle R12 on the ongoing issues and enhancement requests. As a developer, I am responsible for development, support, maintenance and implementation of small to medium components of a project module.

Responsibilities
•Analyzing the ongoing issues to find the root cause, impact and solution.
•Developing SQL scripts to monitor/analyze frequently occurring issues to resolve/fix the issues quickly/permanently.
•Coordinating with Business Users for UAT for the issues which require code changes.
•Supporting the new enhancement requests and perform development and testing as part of it.
•Replace or Change the packages according to business requirements (Leave Validation, Custom Bolt-Ons etc.).
•Personalization in OAF forms based on request from business users.
•Contribution in enhancements, development and support works for Inventory, Procurement(P2P) and Travel (Custom-bolt on) Modules including testing and documentation.
•Contribution for SIEBEL application and usage of Service Now ticketing tools.
•Providing knowledge sharing sessions with in the account.
•Contribution for KEDB.