Senior planning and customer interface for English & French customers
Leoni Wiring Systems
Total years of experience :18 years, 9 Months
- Receive, validate & analyze the customer demand .
- Fixing system errors .
- Formulate a smooth manufacturing plan based on customer requirements.
- Meeting the customers delivery schedule & monitor customer delivery performance .
- Understand the impact on the business of schedule fluctuations in terms of material coverage .
- Monitor & report additional freight cost .
- Communicate regularly with UK Planning to ensure knowledge of any potential changes, to maximize time to react to such changes within manufacturing lead time.
- Communicate with all customers & ensure their satisfaction by solving any problem that occurs.
- Complete all reports correctly & efficiently, such as
stock report calculating the Business Unit stock level,
to check if the stock target is met .
- give information about hotel's facilities, activities and
events .
- reconfirm the flight if guest requested.
- Take note if there is some complaints from guest and
report to the relevant department head.
- Handle guests’ requests .
- Report every single event and incident to the managers.
- Send emails to the guests after going Home in order
to keep contact with them .
- Receiving and making international calls.
- Sending and receiving e-mails to/from customers.
- Holding orientation sessions and instructing newly hired
candidates.
-Registering the calls received daily on the computer system.
- Taking all incoming telephone calls
- Handling all incoming and outgoing faxes & mails
- Filling
- Typing all general company outgoing correspondences.
- Responsible of all administrative work
- Responsible of in/out flow control of books
English Course - Berlitz language Center ( Current)
I got the ICDL course for all MS office , Word , Excel , Powerpoint , Access and internet explorer at the Information Technology Institute in 2009
Faculty of Alsun – French Department . Grade : Very good
Sainte Anne School * Self Studies Alliance Française - Sainte Anne (2001)