Ingo Looft, Owner

Ingo Looft

Owner

Active Automotive Expert Consulting and Service

البلد
ألمانيا
التعليم
الثانوية العامة أو ما يعادلها, Associate degree
الخبرات
38 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :38 years, 9 أشهر

Owner في Active Automotive Expert Consulting and Service
  • جامايكا
  • أشغل هذه الوظيفة منذ أغسطس 2019

Running own Automotive service work shop
Service and diagnostic vehicles

After Sales Manager BMW/MINI في ATL Autobahn
  • جامايكا
  • أشغل هذه الوظيفة منذ فبراير 2019

Managing the service and parts department of the BMW/MINI dealer ship
Ensuring creation of monthly service management reports.
* Development of service revenues, cost control & profitability.
* Ensuring high standards of quality & customer care in the service area.
* Controlling staff issues; vacation planning, establishing responsibilities, discipline, leadership, motivation & training.
* Establishing service organization & work procedures.
* Ensure flow of information & communication with other departments.
* Handling of customer complaints & management level inquiries.
* Ensure safety in the workshop

Fleet Manager في Chukka Adventure International
  • جامايكا
  • فبراير 2018 إلى يناير 2019

Managing 5 workshop and 300 units.
Parts stock orders and stock managment
Managment reports on the activitys and status of the fleet
Managment of 15 staff
Implementing processes and work shop security protocols

Director في Tractafric Motors Cóte d´Ivoire
  • ساحل العاج
  • فبراير 2011 إلى يونيو 2017

Director of Service and Training Manager of the multi-brand workshops and the body shop (BMW/MINI, FORD, Hyundai and Mazda)
* Planning, organizing & controlling of retail service.
* Ensuring creation of monthly service management reports.
* Development of service revenues, cost control & profitability.
* Ensuring high standards of quality & customer care in the service area.
* Controlling staff issues; vacation planning, establishing responsibilities, discipline, leadership, motivation & training.
* Establishing service organization & work procedures.
* Ensure flow of information & communication with other departments.
* Handling of customer complaints & management level inquiries.
* Ensure safety in the workshop.

Consultant in training and development في BMW AG Regional Office B4-R
  • ألمانيا
  • يناير 2008 إلى يناير 2011

*Technical and non technical on the job training,
*dealer audit and action plans
*resolve technical problems In 21 African BMW markets

After Sales Development Manager في AESSUPPORT Ltd. BMW and Land Rover Importer for 9 CentralAfrican markets
  • المملكة المتحدة
  • يناير 2005 إلى ديسمبر 2007

Responsible for the delivery of budgeted in the after sales, growth, operational excellence and employee performance of 9 BMW agents.
* Responsible for the planning, development and implementation of aggressive after sales policies /programs with a view to ensure adequate penetration.
* After sales operations and administrative functions to achieve outstanding results .
* Staff appraisals and training.
* Operations Standards and procedures application across the 9 markets

After Sales manager في Sterling Motors Ltd. BMW/ Land Rover Importer of Jamaica
  • جامايكا
  • فبراير 2000 إلى ديسمبر 2004

Responsible for the delivery of budgeted after sales, net profits, growth, operational excellence and employee performance.
Responsible for the planning, development and implementation of aggressive and innovative after-sales and marketing policies.
After sales and marketing operations and administrative functions to achieve outstanding results for all the division.
Staff appraisals and training.
Maintaining operating standards.
Workshop security

After-Sales Consultant في BMW AG
  • ألمانيا
  • يناير 1999 إلى فبراير 2000

Technical face to face training / on the job training
Staff appraisals
Dealer workshop audit in 21 BMW Importer Market in Africa and the Caribbean

Technical Consultant/Technical Trainer في BMW AG
  • تونس - تونس
  • يناير 1998 إلى ديسمبر 1998

Residential Trainer, face to face training and technical on the job training.
Evaluation of the of processes and establish action plan

Technical consultant في Universe Motors SA BMW Importer
  • المغرب - الدار البيضاء
  • فبراير 1991 إلى نوفمبر 1997

Residential Trainer, face to face training and technical on the job training.
Evaluation of the of processes and establish action plan

Master Technician في Coppet Auto SA, BMW Importer
  • فرنسا
  • يناير 1989 إلى يناير 1991

Service work on vehicles following job order

Technician في Automobiles 17
  • فرنسا
  • يناير 1987 إلى يناير 1989

Service work on vehicles following job order

Technician في Automobiles 78
  • فرنسا
  • يناير 1985 إلى ديسمبر 1986

Service work on vehicles following job order

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Associate degree
  • في Engineering Studies at German University (Fachhochschule
  • يناير 1984
دبلوم, Master technician
  • في Berufs Schule Soltau
  • أغسطس 1978

Automotive apprentices ship a 3 years with master technician degree

Specialties & Skills

Fault Diagnosis
Brand Audit
Technical Support
Customer Satisfaction
Service
ADMINISTRATION
CONSULTING
CUSTOMER SATISFACTION
CUSTOMER SERVICE
DELIVERY
DIRECTING
MICROSOFT OFFICE
POLICY ANALYSIS
TECHNICAL TRAINING

اللغات

الانجليزية
متمرّس
الفرنسية
متمرّس
الالمانية
متمرّس

الهوايات

  • All sort of water sports
    All sort of water sports