Inji Nasser

Provide customer service such as greet customers, answer
questions, process incoming patients, and handle payments.
* Answer phone calls, which may involve answering questions and
screening and scheduling appointments.
* Handle incoming and outgoing mail and email.
* Update and file patient charts.
* Enter data into a computerized billing program.
* Process credit card payments and prepare bank deposits.
* Retrieve prescriptions.
* Assist with pet supply purchases such as pet food, supplements,
and grooming items
Achievements
* Redesigned the scheduling system for the clinic, thereupon ensuring
accuracy in appointments.
* Reduced call processing time by one minute on average through the
implementation of a quick and semi-automated call forwarding
mechanism.
* Attained 99% customer satisfaction level based on the feedback
forms for the year 2019.
* Handled massive emails and postal correspondence with less than
1% error rate for three consecutive years.
* Implemented a swift and fully computerized appointment setting
procedure that reduced reservation time by 5 minutes on average.