HR & Admin assistant
SensAsia Urban Spa
Total years of experience :8 years, 7 Months
HR Administration
● Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to associates and Supervisors at all times. This includes, but is not limited to filing, administration of starters and leavers and payroll.
● Ensure that the training books is reviewed and printed prior to on boarding of new candidate.
● Checked payroll prior to the HR & Admin Manager signing
● Produced letters for the associates in a timely manner
● To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one
● Help PRO and visa process to ensure that all associates have valid visas and that they are tracked appropriately (where applicable).
Recruitment
● Work in conjunction with the HR & Admin Manager for the recruitment (screening, scheduling the candidates)
● Ensure that the employment contracts templates are pre-approved prior to use and not edited
● Ensure that the arrival experience is good
Payroll
● Ensure that the payroll is submitted to Finance on the agreed date
● Keep PH and Lieu day tracking accurate and up to date
● Keep overtime tracking in a timely manner
● Prepare and manage correspondence, reports and documents;
● Take, type and distribute minutes of the meetings;
● Arrangeandconfirmappointments;
● Handle incoming mail and other material;
● Maintaindatabases;
● Communicate verbally and in writing to answer inquiries and provide information.
● Greet customers and providing exceptional customer service, investigate customer’s needs;
● Use thorough knowledge of product to present it to customers, Cross-selling, Up-selling;
● Deal with the shop system - making sales reports, transfer in/out, deposit invoices, etc.;
● Deal with the cashier - making invoices (cash and card), exchanges, returns, etc.;
● Manage inventory, accurate stock keeping;
● Ensure that the shop floor and shelves are kept clean and tidy at all times;
● Take accurate measurements for any needed alteration;
● Products replenishment and distribution;
● Deal with customer complaints