Executive Customer Care
Msheireb properties
Total years of experience :9 years, 1 Months
Executive customer care
Msheireb Downtown Qatar - Doha
Present
• Helping to develop and implement a customer service policy for an entire organization .
• Finding ways to measure customer satisfaction and improve services.
• Handling face-to-face inquiries from customers.
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems, which may be complex or long-standing problems;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
• keeping accurate records of discussions or correspondence with customers;
• Producing written information for customers, often involving use of computer packages/software;
• Developing feedback or complaints procedures for customers to use.
• Handle client inquiries and complaints.
• Manage leasing inquiries for residential and retail properties.
• Collaborate with Leasing, management and maintenance department
• To highlight customer requests.
• Meet and greet each customer that walks through the door to ensure above satisfactory shopping experience
• Assisting the needs of customers.
• Making shopping experiences easy and enjoyable.
• Keeping the department clean and shopper friendly.
• Give shoppers ideas about outfits and new clothing styles.
• Arranged merchandise in display windows, on floor displays and in stock room.
• Receive and pullout stock.
• Us a cashier received processed payments by cash, check, credit cards and automatic debit.
Welcoming guests to the hotel in a polite, friendly and helpful manner
• Dealing with late arrivals and assisting with early check-outs.
• Check out departing guests using the hotel’s accounting system.
• Taking payment from guests in the form of cash or credit cards.
• Answering telephone inquiries promptly & professionally & transferring calls on.
• Being a point of contact for guests should they have any queries
• Arranging for brief tours of the hotels rooms and facilities.
• Operating switchboard and directing calls appropriately.
• Dealing with and resolving customer complaints.
• function sheets.
• Managing group bookings for conferencing,
• Keeping up to date on all hotel products, services,
• Pricing & promotional offers.
• Completing the night auditing procedures with accuracy and attention to detail.
• Maximize sales revenues through up selling and marketing program.
• Provide information and literature about the hotel in person and via telephone.
• Ensuring all relevant paperwork has been completed in order for a smooth handover at the end
of your shift.
Meet and greet each customer that walks through the door to ensure above
satisfactory shopping experience
• Assisting the needs of customers.
• Making shopping experiences easy and enjoyable.
• Keeping the department clean and shopper friendly.
• Give shoppers ideas about outfits and new clothing styles.
• Arranged merchandise in display windows, on floor displays and in stock room.
Social work
courses: TWO YEARS UNIVERSITY ACHIEVEMENTS IN TOURISM|