Leasing Agent
Property Shop Investment
Total years of experience :14 years, 4 Months
Part of leasing team; leads management and intiate/follow up communication with prospective clients
Qualify clients' requirements to match with available units in coordination with the listing team
Present properties and provided amenities in a positive light to prospective tenants, and provide information on all aspects of properties
Advertise available properties using a variety of media and promotional materials
Reporting on a daily basis all the activities to the Line Manager, as well as updating the daily activities and leads status on company's system
Negotiate leasing terms and conditions and close deals in coordination with listing team
Inspecting properties before tenants move into their leased unit and submit related report to Line Manager
Liaising with tenants to provide information and address their complaints and concerns
Assisting new joiners with their training needs by showing how viewings are conducted and training them on the different types of properties available in their designated area
Supervised and assigned duties to cabin crew and ensured all tasks were completed correctly and on time
Ensured all company rules and regulations were followed to keep environment safe for all travellers and employees
Operated as Manager on an Airbus 320/321 aircraft, supervised Business and Economy Class, managed a team of 5 to 7 staff
Took charge of the hospitality of onboard passengers and made sure Etihad standards were exceeded
Proactively gathered information and feedback from passengers and reported to the company in order to improve quality of service and customer satisfaction
During flights, provided beverages and food items to passengers and promoted airline products
Performed first aid on passengers in emergency situations
Complied with food safety standards while serving food and beverages to passengers
Responsible for the daily management of floor staff
Ensured the replenishment of fast-selling items using the sales reports
Actively involved in the receiveing of the new shipments (stockroom layout, garment sensors, store display)
Conducted reports to increase profitability
Trained and worked closely with members of the staff to enhance performance
Made daily and weekly planning for employees
Ensured all customers receive an excellent customer service
Followed the company policies and procedures
Processed cash and card transactions using cash registers and POS system, completed paper work at the end of the shift
Handled and solved customer complaints in a professional way