Operations Manager (Manpower/HR)
SAA Technical & Specialized Services LLC
Total years of experience :11 years, 0 Months
• Managing and monitoring HR/Manpower operations.
• Make sure that all the clients have required number of employees on their locations.
• Managing recruitment process and ensuring that all the required employees are hired, trained and deployed to clients’ locations according to contract deadlines.
• Close coordination with PR/HR Team and monitoring the process of all work permits, visas, security passes, insurance and other relevant documents and ensuring these are processed in fast and timely manner.
• Onboarding and off boarding of employees and training new employees about the policies, procedures, working environment and services of the company.
• Making sure that update files are maintained for all employees by HR Staff.
• In collaboration with GM, drafting project/ Contract plans, responsible for its execution/ implementation, monitoring and evaluation and making supplementary plans for corrective actions.
• Monitoring employees’ performance, and ensuring employees are following Clients HSE rules and regulation.
• Training project/contract team regarding their jobs in order to be more productive.
• In coordination with Clients/ training providers, arranging required trainings, refresh courses for new and existing employees.
• Managing Clients’ expectations regarding company services and outsourced employees, conducting Business Review Meetings (BRM) with clients on regular basis and making plans to resolve their concerns.
• Putting system in place to resolve all clients and employees’ complaints/issues in fast and professional manner according to their expectations.
• Regular visits to Clients and their sites, meeting employees to address their concern/issues.
• Close coordination and interaction with clients on daily basis to facilitate them to manage the outsourced personnel operation in efficient and productive manner.
• Serving as first point of contact for all clients’ complaints regarding company services and outsourced employees.
• Assessing training needs and arranging and delivering training workshops.
• Arranging offshore optima/travel cards, passes for employees deployed to offshore locations.
• Socialization and orientation of new employees so that they have clear picture of the company polices & procedures, work environment and clients’ expectations. Managing onboarding and off boarding process of employees.
• Mobilization/ demobilization of employees to Clients location, monitoring their rotation (duty and vacation).
• Making sure that all the time sheets are cleared and submitted to Accounts Department on time for staff salaries and invoicing purpose.
• Closely working with BDM, GM and CEO to keep them updated about clients’ expectations and requirements and assist them in devising policies and system.
• Assisting GM on various tasks regarding assigned projects/contracts.
Administrative Duties
1: Procurement of Office Equipment & office supplies and its maintenance.
2: Renewal of the vehicle registrations and preparing other necessary documents for the vehicles required by the traffic laws Of UAE.
3: Assisting Manger in the Conclusion of Agreements, Supervising work on the agreed projects and its Follow up.
4: To handle and address all the enquiries, questions of the clients.
5: Writing letters, memos and drafting Reports. Record Management.
6: Ensuring that the various parties are invoiced and payments are made accordingly in time.
7: Ensuring that all the vehicles are in good condition and ready for work.
8: The maintenance of an efficient filling/archiving system for all documents such as Trade Licenses, staff visas,
contracts, Invoices, agreements etc.
9: Responsible for the smooth operation of the office support & services.
10: Making and renewing the Health insurance card of employees and insurance of vehicles.
HR related Duties and Responsibilities:
1: Processing new visas/work permits and its renewal, health insurance cards, renewal of old ones and cancellation.
2: Active involvement in the hiring of new employees, short listing and interviews of the candidates, issuance of appointment letter to successful candidates and its orientation.
3: Maintaining Separate and updated files for every employee, which has hard copy of passport, residency page, visa, work permit, health insurance card, driving license and etc.
4: Maintenance of Excel files which contain issue and expiry dates of the Visas, work permits passports gate passes etc.
1: General supervision of the factory.
2: Ensuring smooth supply of products to customers.
3: Ensuring the correct and updated maintenance of the stock.
4: Ensuring the timely recovery of account receivables according to credit policy.
5: Dealing with banks and government departments.
6: Procurement of the raw materials and other items.
7: Managing profitable relations with customers and suppliers.
8: Ensuring that accounting and sales record is maintained correctly.
9: Responsible for the day to day administration of the factory.
10: Performing other tasks as assigned by the Manager.
11: Maintenance of Salaries Book and update Accounts for each customer.
1. Preparation and maintenance of Account Books.
2. Preparation of Staff Salaries.
3. Preparation of Monthly Reports.
4. Preparation of vouchers.
5. Preparation of Bank reconciliation Statements.
6. Liaison with Banks and other Sister Departments.
7. Control of Vehicles and Office Assets.
8. Maintenance of Office Record.
9. Procurement of Office Stationary and Office Supplies.
Constitutional law of USA, UK, China, Constitutional and Political Development in Pakistan, Pakistan Economy, Pakistan Foreign Policy, Political Development and Social Change, International Relations, Muslim world and its political Dynamics, Public Administration, Govt and Politics in Pakistan.
Strategic Management, Business Communication, Marketing management, Managerial Finance, Project Management, Financial Statement Analysis, HRM, Organization Behavior, Micro, Macro & Managerial Economics, Financial Accounting, Cost accounting, Advance accounting.