Trainee - Oracle Developer
Alpha Data
Total years of experience :3 years, 8 Months
• Generated Oracle Forms and database objects through Designer.
• Managing and updating the Oracle based ERP -VIKAS developed by Alpha Data.
• Performing various queries in SQL and PL/SQL in order to obtain results for the changing demands and requirements of management.
• Creating and changing the design and look of the Forms in the ERP in order to reflect the current market conditions and end user requirements.
• Developing Reports with new parameters and altering them to suit the management needs.
• Modify the code and design to meet the requirements of external audits by various vendors such as HP, DELL etc.
• Manages, coordinates delivery of products, services and solutions to Small and Medium Business customers.
• Manages and coordinates the technical complaint handling process to solve customer concerns/ issues in a prompt and efficient way.
• Follows-up on all delivery related issues and pro-actively reports to account managers about status and potential installation or maintenance concerns.
• Establishes and maintains relationships with customer’s respective organization and maintains integrity with all internal and customer related responsibilities.
• Translates and analyzes technical requirements from proposals and contracts and translates them into specific action plans.
• Informs the customers about installation and request status.
• Maintains permanent relationships with customers and successfully coordinates service delivery related functions.
• Translates and analyzes technical requirements from proposals and contracts and translates them into specific action plans.
• Regularly follows up on status of pending service orders/ waiters to minimize time taken to resolve issues/ criticalities/ concerns.
• Coordinates with sections involved (Business Centers, Regional Engineering) to ensure the prompt and reliable handling of pending service orders/ waiters
• Prepare various reports regarding daily, weekly and monthly updates of job completion and submit them to the concerned management authorities.
• Accept payment from customer and generate receipts and regularly handle highly responsible tasks of cash transactions.
• Achieve the targets as decided by higher management and cooperate with other team members to effectively raise the average target on a daily and monthly basis.
• Coordinate with IT to handle all errors raised by the transactional system and to provide a path for smooth workflow.
Impart technical knowledge in various computer languages ( C, C++, Oracle Developer track, MS Office Advanced Concepts, MS Access Development, Visual Basic, HTML, JavaScript ) and basic hardware to both corporate clients as well as individual students.
• Monitor the attendance and hours of study for each student.
• Effectively handle class strength of 11 or more students focusing on each individual student at a time for a total span of two hours each.
• Provide feedback and reports to concerned corporate managements.
• Conducts tests and recognize student talents and promoting higher studies based on skills required.
• Handle special tasks such as creation of projects as and when requested by students and management
• Provide ample coaching for certified courses such as ICDL, OCP Developer test series etc.