Irfan Ahmad, Desktop Support Engineer /Remote & Technical Support Engineer

Irfan Ahmad

Desktop Support Engineer /Remote & Technical Support Engineer

Rahman Industries LTD

Lieu
Inde
Éducation
Master, Commerce
Expérience
3 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :3 years, 9 Mois

Desktop Support Engineer /Remote & Technical Support Engineer à Rahman Industries LTD
  • Inde
  • septembre 2014 à mai 2018

Installation of server 2008 (AD, DNS, DHCP, WDS) all other services.
Expert in Installation and Troubleshooting of Windows operating system xp, win7, win8, win10, Linux, Tiguin & Red hate.
Installation And Troubleshooting of software like IBM notes, Ms outlook, SAP, Ms-office, Libra, WPS, adobe, Antivirus etc.
Installation, Troubleshooting and Managing windows and Linux Network and Local Printer and Print devices like, Digisol DG-PS hp LaserJet 2200, 1020 plus, MFP 1005, Cannon 2900, hp LaserJet 2300, hp LaserJet 400 MFP.
Manage and provide protection using Kaspersky Antivirus like USB Firewall etc
Responsible for maintaining the daily Backup of windows and Linux on network, using script. Regular basis according as per the company policies...
Fully proficient at LAN, WAN, Wi-Fi and Network cable installation and testing
Manage CCTV Camera Issue like Recording, Network problems and hardware or software faults
Managing user accounts and giving share & security level permissions...
Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipments accordingly as per the requirement.
Good knowledge of CISCO Router 1861, 2800, 2900
Provide Remote Support Using (Team Viewer, Ammyy Admin, and VNC)
Managing above to 100+ users Windows and Linux both all mention related issue
Expertise:-
Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP etc...
Provides one-on-one end-user problem resolution over the phone.
Able to work independently and within a team-spirited environment
Strong presentation skills

Éducation

Master, Commerce
  • à C S J M University Kanpur UP India
  • mars 2016
Baccalauréat, Commerce
  • à C S J M University Kanpur UP India
  • juin 2014

Specialties & Skills

Window Server 8
Cisco Routers
DNS management
Windows 7
ADVERTISING
ANTI VIRUS
CABLING
CISCO ROUTERS
COMPUTER HARDWARE
DEPARTMENT FOR CONSTITUTIONAL AFFAIRS

Langues

Anglais
Expert
Hindi
Expert