IT Support Engineer
Dubai Islamic Bank Pakistan
Total years of experience :20 years, 6 Months
Technical support in computer installation, configuration and troubleshooting Networking, Hardware, software, and operating system problems.
Sets up local area network of Win XP and Win 2003 server and ensures smooth functioning of the network.
Interaction with end users (i.e. employees of DIB) to provide support regarding network connectivity with servers, PCs and other equipments on the LAN/WAN.
Support to all user queries, problems related with the I-Flex (banking application software) and logs the queries for informing them at Head and rectifying problems.
Ensures that every machine has the latest Anti Virus definition and executes Anti Virus scans on routinely basis.
Support and configuration of ATM related issues
Provide help and support for NADRA Verisys, Online verification for Customers Identity and Configuration of SBP returns software.
Help and Support in IP telephony exchange (AVAYA) at the premises and ensure smooth functioning of system.
AVAYA SITE Administration relating to systems malfunctioning, errors, Voice communication/voice messaging, PRI’s etc.
Usage of AVAYA Site Administration to keep track of errors, IP extensions creation, security password implementation, monitoring trunks etc.
Keep track of all the issues relating to AVAYA in Central Region Branches and coordination with vendor for their rectification and system smooth functioning.
Installation and configuration of CCTV Cam’s IP based software.
Interaction and co-ordination with different vendors regarding their products installation configuration and their smooth functioning at the branches.
Helping out and assisting Auditors regarding IT related audit.
Technical support in computer installation, configuration, and maintenance of devices.
Troubleshooting and resolve hardware, software issues (i.e. Operating system problems disk drive maintenance, printer malfunctions and other duties as assigned).
Office matters that includes: Office administration, good customer relations, computer and Internet research, word processing etc.
Windows 2003 Server Enterprise Edition/Standard. Microsoft Exchange Server 2003 Network Infrastructure Active Directory Network Planning and Implementation. more than 60% marks obtained. Internship in Lab. Worked as a instructor in same lab.
Bachelors in Computing. (BCS), Majors in Networking LAN and Programming Visual Basic 6.0 and C++, More than 60% marks obtain Ist Division.