Assistant Training Manager
Jawad Business Group
Total years of experience :17 years, 3 Months
• Leading the training department in Kingdom of Saudi Arabia and ensuring all staff are been provided with complete training for better outputs. (total 68 stores & 300 staff)
• Implementing new training programs and monitoring them with the help of 3 brand standards trainers.
• Monthly one-on-one with the trainers to discuss the Market Status in terms of training
• Identify specific training needs and develop new training materials and programs for KSA.
• Supporting operations team to achieve 90% and above in Costa Audit and Mystery shopper by making sure continues training is done.
• Conducting quarterly and annually competitions in KSA market.
• Create training plans for any new joiner from management team.
• Responsible for developing and guiding team of 3 trainers through accreditation, coaching and robust training plans.
• Conducting managerial training sessions for store managers and operations team.
• Certify team members in order to develop them as managers.
• Roll out new products, brand standards and ensure the implementation through store audits.
• Training, retraining and development of new and existing staff.
• Brand inductions for new joiners
• New drinks/product training to all employees
• Coaching existing staff in order to achieve brand standards.
• Assisting store manager to conduct interview and screen new candidates.
• Delivering training sessions around all airport stores based on the need of the store.
• Developing new local store training materials.
• Developing team members to next level by continuous training and coaching on brand standards, reports and inventory management.
• Training & development of all staff.
• Planning conceptualizing and execution of new store openings.
• Handling two coffee shops day to day operation.
• Handling a team of 15
• Planning, organizing assigning, and supervising the work of a number of diversified personnel engaged in food preparation and service.
• Assigning and training team members and determining work schedules.
• Interviewing and hiring team members; evaluating team' performance.
• Observing quality of food service and gives instructions for maintenance of high standards.
• Handling local marketing and promotion activities for the store.
• Handling customer complaints and queries.
• Ensuring Business Development and corporate Tie-ups.
• Handling store financials and banking.
• Handling team of two team members.
• Handling and ensuring Quality control and food ordering.
• Cash flows and petty cash management.
• Handling customer queries and Complaints.