Account Director
Matthews Brand Solutions
Total years of experience :25 years, 3 Months
Matthews Brand Solutions, Manchester, UK Oct 2002 - Present
Account Director Nov 2007 - Present
Handling all packaging graphics requirements for a global Pharma client by establishing a high level relationship to drive strategy, efficiency and profitability.
Accountable for managing all aspects, including P&L delivery, in accordance with agreed budgets and account objectives, client relationship management, technology strategy, account growth, cross-selling, up-selling and operational delivery.
Supervising and handling a team of 35 skilled professionals across the UK, USA and Asia.
Responsible for coordinating and representing the customer’s complete business relationship across geography and all lines of business, incorporating manufacturing, procurement, supply-chain, quality control and product development.
Establishing team KPI’s and monitoring/evaluating team performance as per SLAs, as well as analysing and recommending process improvements.
Developing and introducing new technology and efficiency gains to improve profitability and maximise client retention.
Account Director Nov 2007 - Present
* Handling all packaging graphics requirements for a global Pharma client by establishing a high level relationship to drive strategy, efficiency and profitability.
* Accountable for managing all aspects, including P&L delivery, in accordance with agreed budgets and account objectives, client relationship management, technology strategy, account growth, cross-selling, up-selling and operational delivery.
* Supervising and handling a team of 35 skilled professionals across the UK, USA and Asia.
* Responsible for coordinating and representing the customer's complete business relationship across geography and all lines of business, incorporating manufacturing, procurement, supply-chain, quality control and product development.
* Establishing team KPI's and monitoring/evaluating team performance as per SLAs, as well as analysing and recommending process improvements.
* Developing and introducing new technology and efficiency gains to improve profitability and maximise client retention.
Matthews Brand Solutions, Manchester, UK Oct 2002 - Present
Account Executive Oct 2002 - Oct 2007
* Managed packaging requirements for key FMCG clients and offered exceptional service to a varied client portfolio.
* Responsible for delivering NPD projects to critical paths by working closely with all members in the supply chain department, thus enabling speed to market time to be swift and cost-efficient.
* Delivered major brand re-launches on a global scale for United Biscuits; also played an instrumental role in managing a key territory project for Colgate Palmolive.
Account Executive Oct 2002 - Oct 2007
Managed packaging requirements for key FMCG clients and offered exceptional service to a varied client portfolio.
Responsible for delivering NPD projects to critical paths by working closely with all members in the supply chain department, thus enabling speed to market time to be swift and cost-efficient.
Delivered major brand re-launches on a global scale for United Biscuits; also played an instrumental role in managing a key territory project for Colgate Palmolive.
Smurfit Kappa UK Limited, Stalybridge, Cheshire Sep 2000 - Oct 2002
Sales Support Representative
* Coordinated with the existing and new clients as well as working closely with the account management team to offer best possible services to customers while meeting their expectations.
* Regularly conducted meetings with the key clients to discuss any issues/concerns as well as identifying potential business development opportunities.
Smurfit Kappa UK Limited, Stalybridge, Cheshire Sep 2000 - Oct 2002
Sales Support Representative
Coordinated with the existing and new clients as well as working closely with the account management team to offer best possible services to customers while meeting their expectations.
Regularly conducted meetings with the key clients to discuss any issues/concerns as well as identifying potential business development opportunities.
Total Fina, Stalybridge, Cheshire Nov 1998 - Apr 2000
Production Planner
* Planned and scheduled production for the manufacture of PVC compound; also monitored and managed raw materials to forecast production requirements while achieving customer demands.
* Effectively coordinated with the sales managers to prepare production forecasts and execute daily production targets.
Total Fina, Stalybridge, Cheshire Nov 1998 - Apr 2000
Production Planner
Planned and scheduled production for the manufacture of PVC compound; also monitored and managed raw materials to forecast production requirements while achieving customer demands.
Effectively coordinated with the sales managers to prepare production forecasts and execute daily production targets.
BA (Hons) - Business Administration | University of Huddersfield, UK Sep 1995 - May 1998
BA (Hons) - Business Administration | University of Huddersfield, UK Sep 1995 – May 1998
BTEC - National Diploma in Business and Finance | Tameside College of Technology, UK Sep 1993 - May 1995
BTEC - National Diploma in Business and Finance | Tameside College of Technology, UK Sep 1993 – May 1995
GCSEs | Hartshead High School, Ashton-under-Lyne, UK Sep 1988 - Jun 1993
GCSEs | Hartshead High School, Ashton-under-Lyne, UK Sep 1988 – Jun 1993