FIT Manager
Pearl of Arabia Tourism LLC
Total years of experience :9 years, 2 Months
Looking after all bookings in the FIT department.
Managing reservation department with 4 agents.
Introducing new standards of work with FIT clients.
Involving into all operation related to the FIT department (transport, tours, visas, contracting etc.)
Facilitate structuring establishment.
Assisting as a Product Manager, negotiating with hotels and suppliers best rates and special conditions for FIT department.
Contributing in marketing activities and promotion of the FIT department and company in general: creating Promo and incentives for our clients, making permanent research of new clients and markets, doing sale calls, attending into different travel & tourism events etc.
Consulting IT-department in order to update and develop on-line systems that company has at the moment.
Results:
- increased production for 150% in compare to first 6 months of 2012;
- have got new up-market accounts from CIS countries;
- increased production of 5* hotels & resorts in U.A.E etc.
Was looking after all operations in B2B office.
Managed reservation team with up to 8 agents.
Strategic, tactical and finance planning in order to achieve company's goals.
Business development.
Defined all products for the company.
Consulted partners and agents who to work with up-market clients of Ukraine.
Attended into different events related to up-market travels: forums, work-shops, sales
calls etc.
Assisted in marketing activities and campaigns.
Results for 2011 (to 2010):
- more than 700 accounts (retails agencies) all over Ukraine;
- increased production of main destinations: Maldives in 4.6 times (US $ 2.6M), Seychelles in 6 times (EUR 1.15M), Mauritius in 6 times (EUR 1.4M);
- established on-line booking system;
- signed exclusive contracts with best Hotels & Resorts on Maldives, Seychelles & Mauritius etc.
Results for 2012 (to 2011):
- increased production of main destinations: Maldives in 29% (US $ 3.35M), Seychelles in 56% (EUR 1.8M), Mauritius in 38% (EUR 1.9M);
- first company in Eastern Europe who sold an unique product - Around the World Journey on Private Jet;
- signed an exclusive contract with TCS & SQ who organize luxury expeditions around the world on private jets etc.
Created, priced and managed travel packages in different destinations.
Collaborated with suppliers to promote exclusive travel packages.
Consultancy and reservations.
Customer services & support, consultancy, sales of additional services for clients.
Assisted clients with any information and help.
Insured that hotels and other suppliers deliver the best services to our guests.
Reported directly to Regional Operations Manager
Specialization: International tourism industry management.