Office Manager
East International Project Management Services
Total years of experience :14 years, 2 Months
• Coordinated the translation of various documents, including legal documents, ensuring accuracy and adherence to linguistic nuances.
• Compiled comprehensive job descriptions to effectively communicate role requirements and responsibilities.
• Facilitated the recruitment process by selecting suitable candidates for the vacant lawyer position.
• Managed office operations, ensuring a smooth workflow and optimizing efficiency in daily tasks.
• Implemented organizational strategies to enhance overall office functionality.
• Maintained a systematic filing system for documents, ensuring easy accessibility and retrieval.
• Acted as a liaison between different departments, fostering effective communication and collaboration.
• Oversaw the scheduling and coordination of meetings, both internal and external, to facilitate seamless business operations.
• Monitored and managed office supplies, streamlining procurement processes to minimize operational disruptions.
• Played a key role in the onboarding process for new hires, providing necessary orientation and support.
• Coordinated with external vendors and service providers to ensure the timely delivery of required services.
• Assisted in budget management and expense tracking, contributing to financial efficiency.
• Handled confidential information with utmost discretion and ensured compliance with data protection policies.
• Contributed to the development and maintenance of a positive office culture and work environment.
Assisted and solved customer problems in a fast-paced environment by responding to an average of 200 customer enquiries per day via telephone and in person
Responsibilities:
• Managed the customer service booth
• Followed all cash handling in adherence to the MAFI accounting procedures
• Ensured accurate opening and closing procedures
• Handled customer complaints
• Ensured positive and efficient handling of all enquiries and in-coming calls
• Managed the handling the merchandise and services sold at the booth
• Maintained a current and accurate contact list for all Tenants in the center
• Effectively used in-house Customer Relationship Management software to serve customers better and faster with minimal errors
Achievements:
Employee of the month, December 2016
Translated the mall directory from English into Russian language targeting the Russian visitors and residents alike.
Successfully handled the peak seasons (Dubai summer festivals)
Instrumental in the opening of a new start-up.
Responsibilities
• Prospected and cold-called to new customer base
• Composed business proposals letters
• Contributed to lead generation through advertisement authoring
• Scheduled demonstrations, presented proposals, and negotiated contracts
• Managed sales pursuit and business development activities
• Managed correspondence with customers and end-clients
• Participated to the creation of new website for tourists
• Handled billing
Achievements:
Created client data base
Established several contracts with a leading entertainment companies in Belarus
Provided superior customer service for Queen Mary 2 guests to ensure that they received the most exclusive and positive experience
Responsibilities
• Managed the Guest Relations
• Answered inquiries pertaining to Guest Relations services and general information
• Responded to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening
• Took ownership of guest concerns, by following-up and ensuring complaints are
resolved to the guest’s satisfaction
• Acquired and maintained knowledge of all the ship’s facilities and regular events/ functions
Performed administrative and clerical functions including managing calendars, screening calls, and organizing and filing payroll documentation
Responsibilities
• Provided administrative support to staff members.
• Produced executive-level correspondence and disseminate across the practice.
• Provided support to the office by mail processing, correspondence and client interface.
• Developed technical proficiency in operating multiline phone system, copiers, printers, fax machines, computers and software including MS Word, Excel, PowerPoint
• Developed and maintained administrative process to achieve organizational objectives as well as to improve accuracy and efficiency.
Achievements
Assisted in implementation Lotus Notes system in order to enhance workflow of
the organization.
Bachelor's degree in Records Management, Faculty of History, The Belarusian State University, Minsk, Belarus, 2009 Records and information management, is an organizational function devoted to the management of information in an organization throughout its life cycle, from the time of creation or inscription to its eventual disposition. This includes identifying, classifying, storing, securing, retrieving, tracking and destroying or permanently preserving records.
