Excellence specialist
Desert Gate Tourism
Total years of experience :8 years, 5 Months
• Managing and participating in the development and implementation of goals, objectives, policies and procedures for customer service program within DGT
• Monitoring and evaluating the efficiency and effectiveness of service delivery by other departments and third-party suppliers
• Identifying and implementing strategies to improve quality of service and productivity within the organization
• Ensuring the necessary resources and tools are available for quality customer service delivery
• Evaluating negative feedback from customers about the organization’s services and recommending remedial steps
• Conducting a variety of organizational studies, investigations and operational studies and recommending modifications to the concerned departments
• Finding failed processes and rectifying them through training and creating awareness of the customer service importance
• Accurately and impartially handling high volumes of sale and service queries in a courteous and efficient manner mainly through telephone, fax and email
• Proactively selling, upselling and cross selling all the products and services within Burj Al Arab portfolio and proactively reacting to customer needs.
• Focusing on maximization of sales as well as assisting guests and potential customers by offering the highest level of customer service
• Filing correspondence, handling customer complaints checking and updating related reports
• Achieving given targets and maintaining exceptional performance while handling queries through telephone, fax and email
Marketing specialist