Irina Popova

OBJECTIVE
- Looking for a Travel and Tourism Manager (inbound), Sales Executive or any related respectful a position with applying skills and expertise in guest orientation to provide the best services, to bring additional revenue through effective front desk operations by using expertise in ensuring that the staff shows professionalism and quality in providing the optimum guest services.

CAREER PROFILE
- Over 4 years’ experience in the hospitality sector as a Sales Executive in Dubai and has a proven track record of advising national and international clients on high value products and services.
- Keen understanding of interacting professionally keeping the company’s interests in check.
- Irina has proven line management skills and positively motivates teams to achieve optimum results; she has also managed projects such as the opening of sub offices for her previous employer across the region.
- Conversant with employing operations directed at positive experience and satisfaction.
- Have demonstrated her business development skills during the course of her professional career by meeting and exceeding fee targets every year for her previous employer by closing deals of over $50, 000 (US) per quarter and by challenging new and developed markets in the Dubai.
- Great sales and client relation skills by successfully working within the tourism industry of Dubai as a Sales executive. Overall, Irina’s experience allows efficient and successful execution hospitality management.

KEY COMPETENCIES AND SKILLS
- Handling High Net Worth (HNW) individuals for purchase of high value products.
- Bring in clients and accounts to increase the customer and agents data base.
- Sales negotiations with commercial partners
- Managing a team of over 250 staff.
- UAE e-visa typing applications and postings - EDNRD skills.
- Attention to detail, Clients satisfaction
- Optimizing performance and event management
- Managing budgets
- Self-motivated and cost control
- Experience with biggest online hotel suppliers such as All IN Travel, GTA, Hotel Beds, White Sands and trained well for operation management.

PROFESSIONAL EXPERIENCE IN UAE (Sep 11 - till present)
Business development manager
Rayna Tourism LLC (Oct 2014 - present)
- Involved in growing the customer and agent’s data base, list of hotels; tour operators and other tourism providers to ensure that client’s holiday wishes and demands were always met.
- Wholesale to agents direct to Russia and CIS market.
- Handling any and all client issues in a prompt manner which was beneficial for the clients.

Corporate sales
Rayna Tourism LLC (May 2014 - Oct 2014)
- Business to business coordination with more then 600+ companies across UAE in a whole sale of company products.

Travel desks coordinator
Rayna Tourism LLC (Yahoo Tours LLC formerly) (March 12 - May 2014)
- Organize and train team of 30+ travel desks across UAE.
- Coordinate and operate all tours and packages comes from team, consult them and provide printing product for management, such as brochures and books and leaflets contain advertisement information for tourists.
- Prepare of full tourist packages within the UAE
- Ensured seamless hotel and airport transfers.
- Organize group city excursions and tours.
- Solving the problems and complaints received from guests.

Tourism Consultant
Yahoo Tours LLC, Dubai, UAE (Sep 11 - March 2012)
- Sales of Tourism Packages and Attractions in the 4* and 5* stars hotels of Dubai.
- Responsible for maximizing sales and handling client expectations.
- Responsible for marketing holiday and tours packages for new and existing clients.
- Responsible for managing client relations and expectations.
- As well as making sales on standard packages was also responsible for up- selling additional activities and options available on standard packages.
- Acted as a tour guide for select city tours.
- Advisin