Personal Assistant to the C.E.O.
Guardian Insurance Brokers
مجموع سنوات الخبرة :10 years, 4 أشهر
• Supported the CEO in managing and streamlining his schedule, proofreading documentation and executing special projects
• Offered dedicated service to clients and continuously identified opportunities to enhance their products
• Improved efficiency by organizing paperwork into confidential, detail oriented filing system
• Addressed client quires and offered recommendations
• Enabled the CEO Office to become more productive by handling a wide array of executive office tasks, including screening phone calls, preparing correspondence/memos and preparing travel arrangements
• Sorted the CEO’s incoming mail correspondence and managed all outgoing mail and packages
• Enhanced communication between departments and the executive team, fostering a sense of teamwork and collaboration
• Increased efficiency through ordering office documents prior to depletion
• Maximized productivity of company’s messengers through tracking hours worked and routes taken
• Maintained strict confidentiality with sensitive information, financial documents, client records, and personal matters
• Assisted in customer boarding
• Supervised equipment/supply loading
• Ensured passenger safety and comfort, provided excellent customer service
• Maintained passenger manifest and seating allocations
• Handled emergency situations in timely and effective manner
• Obtained diploma in the unique Inspire 5 start service delivery on board
Trained and worked in First and Business Class.
Market Researcher
• Identified target markets and analyzed product awareness and the usage rate through the use of focus groups
• Constructed questionnaires and conducted telephone interviews
• Formulated and presented brief reports to the administration with potential recommendations for further activities
• Uncovered new market segments that helped the company capture a larger market share as well as increase profits
• Created a new pricing strategy for a newly implemented product range
Administrative Support/Marketer
• Arranged and directed marketing events together with developing new marketing strategies
• Negotiated advertising contracts with newspapers
• Prepared journal entrees and simple financial statements for internal use
• Achieved cost savings through the reduction of overhead expenses and improved budgeting
• Introduced changes into the inventory control system that helped to reduce merchandise loss
Assistant Manager
• Took full responsibility of running the store, planned work priorities and resources to achieve specified margins.
• Re-merchandised the store on regular basis in order to attract traffic and generate higher sales.
• Provided customers with fashion advice and maintained excellent customer relations.
• Designed new customer service survey that analyzed consumer feedback which increased sales by 12.5%.
Bachelor of Commerce - Ryerson University Toronto, Canada Acquired practical knowledge of management, marketing, human resources and accounting. Created and implemented the development of products with major emphasis on marketing. Conducted product researches on competitors and customers as part of market research. Analyzed and interpreted financial statements to forecast budgets. Developed questionnaires for market research purposes. Ryerson University, Community Club Treasurer • Managed all the finances, strategized, coordinated, and directed resources and activities. English, Math and ESL Tutor for new students and new immigrants. Analytical Skills and Market Knowledge - completed market analysis and designed new business models Leadership Ability - took full responsibility of leading teams and motivating employees Communication Skills - conducted interviews, trained and recruited employees Teamwork Skills - worked as part of the team in professional and learning environment Computer Skills - Proficient in software applications: Microsoft Office (Excel, Access, Word, and Power Point)