SERVICE DESK CO-ORDINATOR
ZAYED UNIVERSITY
Total years of experience :14 years, 9 Months
LEVEL 2 SERVICE DESK CO-ORDINATOR IN ZAYED UNIVERSITY, HANDLING BOTH WINDOWS AS WELL AS MAC RELATED CALLS, RESOLVING TICKETS IN THE SERVICE DESK, ASSIGNING CALLS TO THE RESPECTIVE DEPARTMENTS, END USER SUPPORT, OVER VOICE SUPPORT, SOFTWARE INSTALLATIONS, OUTLOOK AND PRINTER CONFIGURATIONS, ETC..
Company: PCS Technology Limited SEP 2010 - SEP 2011
Site: MPS - A MACMILLAN COMPANY
Macmillan Publishing Solutions is a global provider of high quality services covering the entire author-to-reader publishing process.
Job Description:
• Administrating and Managing the organization domain infrastructure (Includes Server installation / up gradation, managing user accounts, file systems, disk usage, backup, network troubleshooting)
• Configuring and maintaining windows server 2003 Domains, Trusts and Creating Users, & OU.
• User configuration and computer configuration settings, Account policies, password policies.
• Configuring and managing Microsoft WSUS, and administering windows patches.
• Installing and configuring ftp and Web servers on Microsoft IIS 6.0
• Defining set of permissions and security to prevent the files and folders from unauthorized access.
• Protecting the Network from viruses, malware, Trojans using Symantec AV Trojan removal tools.
• Troubleshooting and maintaining windows 2003 server, DNS, DHCP, ADS
• Installing and troubleshooting the client computers both Windows and Macintosh
• Managing scheduled Backups using Net vault, Restoration data for user/customer needs. And handling the device HP MSL 2024
Main Responsibilities
• Maintaining VMware servers.
• Installation and managing of Windows Server 2003 in DELL Power Edge servers.
• Maintaining ACTIVE DIRECTORY.
• Creation of user accounts and user rights authorization.
• Scheduling Backups using Symantec Backup Exec 12.5 for windows server.
• Specialist in Incremental and Full back up using HP Data cartridges.
• Co-ordinations of Canon and HP Printers escalation matrix.
• Maintaining point to point escalation matrix.
• Maintaining VC-Virtual Conference.
• Configuring Fortigate firewall and managing internet users.
• Handling Manageable Switches & Routers installation in Network Racks.
• Installation and managing of Windows Xp, 7 & Mac software packages
Aprajitha Corporate Services (p) Ltd
TVS-Electronics LTD., Chennai \[Dec 2009 - Sep 2010\]
Provider of Transaction based IT Products and Solutions, India
DELL Support Engineer - IT
Responsibilities
• Installation of all DELL hardware & Software
• Help users as a DCSE-Dell Certified System Engineer.
• Responsibility for restricting the user permissions.
• Installations of Dell Quickset tools.
• Trouble shooting Desktops & laptops in hardware level.
• Trouble shooting hardware & software application error.
• Rectify the customer's queries in Dell system and rectifying it.
• Well Known about all Error codes in DELL DIAGNOSTICS
• Application software Installation & maintenance.
• Up gradation of hardware & driver soft wares for desktops & laptops.
• Handling all types of Dell systems ( Desktops and Laptops) & Queries
MBYTES ITFM SERVICES PVT LTD, Chennai \[Nov '08 - '09\]
Multiplexing Corporate Services, IT infrastructure Services & Comprehensive Support Service, Pune, India
Client Location: KEMIN INDUSTRIES, Chennai
A nutritional ingredient manufacturer, The business includes 11 independent companies, serving five industries in over 60 countries.
DESKTOP SUPPORT ENGINEER
• Installation, Managing & Customizing of Windows Xp, Vista.
• Configuring & Managing the Microsoft Outlook 2003.
• Installing & configuring software applications
• Installation & Configuration of Inkjet, Laser printer & Scanners.
• Installation & Configuration of Network devices.
• Performing routine audit of system asset management.
• Trouble shooting Hardware issues in Desktops
• Maintaining database of AMC assets & part replacement under AMC.
• Follow up in AMC payment & Vendor payment
Degree obtained: BE (Bachelor of Electronics & Communication Engineering) Degree obtained from: M.A.M College of Engineering, Anna University, Tamil Nadu, India. Experience In UAE: