Front Desk Coordinator cum Personal Assistant
Fortune 5 Real Estate Broker LLC
Total years of experience :11 years, 9 Months
• Devising and maintaining office systems, including data management and filing by using a
variety of software packages
• Managing EPMS (Real Estate Software) database
• Preparing documents, briefing papers, reports and presentations
• Organizing and attending meetings and ensuring that the manager is well prepared for
meetings, taking minutes of meetings
• Arranging business trips, visas and hotel bookings for the senior management
• Organizing and maintaining diaries and scheduling appointments
• Screening phone calls, enquiries and requests
• Dealing with incoming emails, faxes and post
• Corresponding on behalf of the general manager
• Meeting and greeting visitors at all levels of seniority
• Carrying out background researches and presenting the same
• Liaising with clients, suppliers and other team members
• Office Management
• Handling petty cash
• Recording office expenditure and managing the budget
• Organising the office layout and maintaining supplies of stationery and equipment
• Supervising junior staff
• Recruitment of new staff including training and induction
• Administrative support
• Assisting the events management
• Handling single-, group- and event bookings
• Management of customer inquiries
• Coordination of seasonal menu
• Coordination of set menus for group bookings and location set ups for events
• Preparation of venue for events
• Cooperation with banqueting
• Hosting of celebrity events
• Receiving pre-payment for upcoming events and single bookings
• Welcoming and receiving guests as per the At.mosphere standards
• Managing and updating the reservation log through ResPAK system
• Maximizing the occupancy rate by rearranging the table configuration
• Personalize the customer experience by using the guest name, remembering preferences for
regular customers
• Confirming reservation information and party size prior to seating; present and walking through
the menu and always pull the chairs (ladies first)
• Handling guest complaints and finding solutions
• Communication of information to the kitchen, large parties, allergies and special requests
• Offer newspapers and magazines to single guests
• Be aware of other events in the hotel facilities
• Answering the outlet telephone within 3 rings, use the guest name (in-house guest) with
appropriate phone etiquette
• Keeping the reservation team up to date and communicate the reservation changes
• Ensure fond farewell to all guests
• Invite guests to come back and provide business cards if appropriated
• Recording guest feedbacks
• Daily reporting of group consumption, cover reports and over night reports
• F&B administration (revenue reporting, roster management, time keeping management,
inventory)
• Receiving guests at the host desk with a full Kempinski golden standard welcome quality
• Managing and updating the reservation log through Reserve Out system
• Maximizing the occupancy rate by rearranging the table configuration
• Following tables account on Micros billing software
• Personalize the customer experience by using the guest name, remembering preferences for regular customers
• Confirming reservation information and party size prior to seating; presenting and walking through the menu and always pull the chairs (ladies first)
• Communicate relevant information to the kitchen, large parties, allergies and special requests
• Offer newspapers and magazines to single guests
• Preparation of daily banquet events in the hotel; being aware of other events taking place in
hotel facilities
• Answering the outlet telephone within 3 rings, use the guest name (in-house guest) with
appropriate phone etiquette
• Updating Call Centre agents and communication of reservation changes
• Ensuring fond farewell to all guests
• Inviting guests to come back and provide business cards if appropriated
• In charge of collecting comment cards and recording guests feedback for the database of the
outlet
Created the website design with Victoria’s Secret corporate identity style
Choosing and updating the collection which is available online
Assisted clients with purchasing experience, guidance in terms of size, color and overall match
Managed the incoming customer calls, assisting clients with online shopping, delivery and payment options
Developed time management skills and improved the multitask skills