Guest Service Agent
JW Marriott Dubai
Total years of experience :9 years, 4 Months
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Supply guests with directions and information regarding property and local areas of interest. Run daily reports, identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
Coordinating reception, room reservations, housekeeping, concierge, operator, responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience.
Coordinating events, finding the model, scouting, introduction and guidance of the model to the model business, development of the model including the initial models portfolio or digital photos to be introduced to partner model agents and clients, public relations companies, and helps to make a career plan and keep the model on a path toward success
