Quality Assurance and Continuous Improvement Officer/ Lead Auditor
RKH Qitarat
Total years of experience :18 years, 10 Months
Maintain the Quality Policy and Procedures, Interpret and Implement Quality Standard throughout the organization, Plan, Develop, Implement and Maintain the Quality Management System based on ISO 9001:2015 and assist in the implementation of other standards such as ISO 14001:2015 and 45001:2018.
Assist in the implementation of the company’s risk management framework overseeing the deliverance of HAZID & HAZOP sessions.
Assist in the implementation of Business Continuity Plan (BCP).
Prepare and Review numerous documents of the Document Management Process such as Control of Documented Information, Electronic Document Management System etc.
Deliver the Objectives and KPIs set by the department and client throughout the organization.
Develop the Internal Audit Programme and Tracking System, Conduct Internal Audits and Third Party - Subcontractor Audits to ensure compliance with RKH QMS standards. Issue and Monitor Non-conformances to close and address gaps. Track and Analyze trends to ensure timely and efficient controls.
Identify and Facilitate process improvements, training/ workshops to drive cultural change.
Build a quality based culture between all inter departments
Responsible for the leadership and support to the administration team including Project Secretaries and Document Controllers. Lead the recruitment and selection process as required as well as coordinating the resources across all sites. Conduct meaningful inductions, performance management reviews and personal development plans that support the development of individuals and the business.
Contribute to succession planning and career development across their team. Lead the development and delivery of trainings and awareness sessions. Lead team meetings, cascade relevant info and encourage feedback from the team to the wider business. Input into setting and delivering administrative function budget and forecasts.
Responsible for coordination and procurement of housekeeping, stationery and kitchen supplies.
Provide guidance and support the business’s approach to sustainability and ensure that sustainable strategies are implemented across the team. Ensure Health and Safety and Sustainability is embedded into all work practices in line with WSP policies and standards.
Responsible for Mobilization, this included all administrative and logistic tasks associated with mobilizing new joiners and the Senior Management Team. Worked as a main key contact for the Project from both internal and external parties.
Assisted in coordinating company events to make sure everything runs smooth from beginning to end.
Promoted new initiatives for Health, Accident Prevention and Maintenance of first aid equipment and facilities and monitor compliance.
Develop, Implement and Monitor Quality
Controlled policies and procedures of the
company, Investigate and Report all
critical issues of occurring customers and
ensuring quality procedures are in
conjunction with operations.
Setting QA compliance objectives and
ensuring the targets are achieved,
delivering pre and post shifts and Quality
control sessions.
The Resource Group (TRG)
Establishing, coordinating and monitoring
the quality assurance program and work
closely with operations to plan, schedule
and implement QA related activities.
Prepare routine and special reports for
the Management, Operations and Client.