Store Manager
Burberry
Total years of experience :14 years, 3 Months
Retal/Operations:
* Responsible for improving the commercial performance of the store by
increasing its turnover through setting and maintaining sales targets,
personalized selling, store events and marketing.
* Key focus on push and pull categories to detail, analyze and plug gaps, if any.
Top customer buying pattern analysis.
* Inventory management (Shrinkage has come down from 0.5% to 0).
* Setting up SOPs for higher productivity of the business.
* Key focus on push and pull categories to detail, analyze and plug gaps, if any.
* Ordering and requisition on merchandise based on product sell through and
market potential.
* Tracking and rotation of merchandise based on shelf age.
* Standardizing customer service during and post sales.
* Responsible for building team career graphs and motivation.
Training:
* Training the team on Sales standards, merchandise, CRM and Company History
through a strategically combined format of Class room, on floor (roll plays) and
on job training.
April 2013 - Zara, Inditex Trent Retail India Limited
Retail/Operations:
* Consistently achieved sales goals on daily, weekly, monthly basis
* Responsible for Target analysis, strategies to achieve target and monthly target
reviews with the team.
* Budget and inventory Management.
* Regular execution and monitoring of store employees' performance evaluations
and improvement plans.
* Encourage and motivate all staff to maximum potential, both technically and
professionally for their individual benefit and future growth of the company.
* Effectively manage employee turnover.
* Ensure a motivated workforce and best performance
Retail/Operations:
* Planning budgets and forecasting with the analysis of period over period
performance.
* Close monitoring of the profit and loss statement with the upkeep and increase
of top line and bottom line of the same while controlling CapEx/OpEx (saleable
and non-saleable material).
* Maintenance of store hygiene along with the overall ambience and look and feel
mechanism to living with high spirits.
of the same.
* Inventory and shrinkage management.
* Implementation of model store guidelines along with standard operating
processes and statutory compliances.
* Attrition control.
Feb 2010 - Feb Liberty Oil Corporation