Tinu Abraham

Currently working as Store Manager and contributing to the success of Starbucks by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. As a manager I'm regularly and customarily exercising discretion in managing the overall operation of the store. In particular, a majority of time is spent on supervising and directing the workforce, making staffing decision, training and development, ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. As an incumbent I’m responsible for modeling and acting in accordance with Starbucks guiding principles.

Accomplishments
● One of the top stores in Dubai to have scored “ Excellent Customer Service Ranking “
● Achieved “ quarterly targets” for the year 2017 at Starbucks Atlantis The Palm, Dubai

● Awarded “BRAVO” for accomplishing highest sales in Starbucks Riverland in “Dubai Parks and Resorts“ Biggest Theme Park in Middle East

● Winner of ‘Mug Award’ which is awarded for "Moves of Uncommon Greatness”

● Achieved “Super Sales & second quarter targets” for the year 2016 at Starbucks Reserve Store Al Ghurair Center, Dubai

● Congratulated for scoring 97% in NSF audit 2016 at Starbucks Al Barsha Mall

● Winner “ 3 in a Row” for Achieving above 95% and above in Mystery shopper for 3 consecutive times in 2016 at Starbucks Dubai Mall

● Achieved “ third quarter targets” for the year 2016 at Starbucks Dubai Mall, Dubai

Acted as Duty Manager ensuring SOPs are met across all the departments. Supervised operations on customers related areas, and ensured that the services are met to the highest standards. Sales to cost related constraints were analysed and tackled efficiently. Handled customer complaints to mitigate any damages, Maintaining all store records and reporting details as it come available to top level management on a regular basis. Also was part of the ‘Restaurant of the Future Initiative’ and was selected to manage one of the first few amongst this kind of store in UK.
Accomplishments
● Winner of ‘Best Manager 2014’ South East England to execute best shifts based on mystery audits and sales
● Winner “Best employee” of the year
● Best ‘Team Member’ 2013 in BSM “Basic Shift Management Course” held at Mcdonald's
Head Office
● Successfully Completed Apprentice program & Customer Care course
● Awarded Best Store in South East England group for 2 consecutive years

Planned, organised and executed operations catering to over 2880 pax on a daily basis, managed over 62 employees. Events included exhibitions, products launch, conferences and otherssocialevents. Promotedeventsbasedoncurrentmarketsituations, implementingnew methods and ideas to improve overall profitability of the business.
Accomplishments
● Improved efficiency and turnaround time for the events
● Inducted new training programmes that in turn reduced payroll cost, staff turnover, guest
complaints and improved customer satisfaction
● Improved profitability and reduced marketing spendings by improving customer relations

Was actively involved in planning, analysing and implementing measures based on trends and products. Ensured sales and after sales services are extensively monitored to minimise any buyer's remorse. Supervised logistics, inventory control and marketing of new products.

● Timely data analyses and control

● Communicating with relevant departments and managers

● Recommending and implementing actions to meet POP objectives