Store Manager, Atlantis The Palm
Starbucks
مجموع سنوات الخبرة :18 years, 3 أشهر
Currently working as Store Manager and contributing to the success of Starbucks by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. As a manager I'm regularly and customarily exercising discretion in managing the overall operation of the store. In particular, a majority of time is spent on supervising and directing the workforce, making staffing decision, training and development, ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. As an incumbent I’m responsible for modeling and acting in accordance with Starbucks guiding principles.
Accomplishments
● One of the top stores in Dubai to have scored “ Excellent Customer Service Ranking “
● Achieved “ quarterly targets” for the year 2017 at Starbucks Atlantis The Palm, Dubai
● Awarded “BRAVO” for accomplishing highest sales in Starbucks Riverland in “Dubai Parks and Resorts“ Biggest Theme Park in Middle East
● Winner of ‘Mug Award’ which is awarded for "Moves of Uncommon Greatness”
● Achieved “Super Sales & second quarter targets” for the year 2016 at Starbucks Reserve Store Al Ghurair Center, Dubai
● Congratulated for scoring 97% in NSF audit 2016 at Starbucks Al Barsha Mall
● Winner “ 3 in a Row” for Achieving above 95% and above in Mystery shopper for 3 consecutive times in 2016 at Starbucks Dubai Mall
● Achieved “ third quarter targets” for the year 2016 at Starbucks Dubai Mall, Dubai
Acted as Duty Manager ensuring SOPs are met across all the departments. Supervised operations on customers related areas, and ensured that the services are met to the highest standards. Sales to cost related constraints were analysed and tackled efficiently. Handled customer complaints to mitigate any damages, Maintaining all store records and reporting details as it come available to top level management on a regular basis. Also was part of the ‘Restaurant of the Future Initiative’ and was selected to manage one of the first few amongst this kind of store in UK.
Accomplishments
● Winner of ‘Best Manager 2014’ South East England to execute best shifts based on mystery audits and sales
● Winner “Best employee” of the year
● Best ‘Team Member’ 2013 in BSM “Basic Shift Management Course” held at Mcdonald's
Head Office
● Successfully Completed Apprentice program & Customer Care course
● Awarded Best Store in South East England group for 2 consecutive years
Planned, organised and executed operations catering to over 2880 pax on a daily basis, managed over 62 employees. Events included exhibitions, products launch, conferences and otherssocialevents. Promotedeventsbasedoncurrentmarketsituations, implementingnew methods and ideas to improve overall profitability of the business.
Accomplishments
● Improved efficiency and turnaround time for the events
● Inducted new training programmes that in turn reduced payroll cost, staff turnover, guest
complaints and improved customer satisfaction
● Improved profitability and reduced marketing spendings by improving customer relations
Was actively involved in planning, analysing and implementing measures based on trends and products. Ensured sales and after sales services are extensively monitored to minimise any buyer's remorse. Supervised logistics, inventory control and marketing of new products.
● Timely data analyses and control
● Communicating with relevant departments and managers
● Recommending and implementing actions to meet POP objectives
PRINCE2 (an acronym for PRojects IN Controlled Environments) is a de facto process-based method for effective project management. Used extensively by the UK Government, PRINCE2 is also widely recognised and used in the private sector, both in the UK and internationally. The PRINCE2 method is in the public domain, and offers non-proprietorial best practice guidance on project management. Key features of PRINCE2: Focus on business justification Defined organisation structure for the project management team Product-based planning approach Emphasis on dividing the project into manageable and controllable stages Flexibility that can be applied at a level appropriate to the project.
the fundamental principles of contemporary business including people, projects, finance, marketing, HR, logistics and law. improve your interpersonal skills through public speaking and presenting exercises. learn how to apply your theory by working on real world business challenges and scenarios, pitching your ideas to business leaders and taking part in simulations. You’ll learn how to think critically and analytically. As well as how to make decisions in the key context of systems, ethics and change management. You’ll become digitally literate, commercially literate and business ready, gaining all the skills you need to make a real difference in any private or public sector organisation.
Level 3 Award in Supervising Food Safety in Catering (QCF) Level 2 Certificate in Hospitality and Catering Principles (Hospitality Service) Level 2 NVQ Diploma in Hospitality Services (QCF) Level 1 Key Skills in Application of Numbers Level 1 Key Skills in Communication
Diploma in Accounting and Business
International Diploma in Busines
